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Could not find a person who knows anything about Xfinity Mobile at Comcast. Just as usual.

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Well, you have so many parts to your company, and some are great, and others are horrible. This last experience concerning a call to your CS department about Xfinity Mobile. We were planning on switching to Xfinity Mobile, but wanted more information. But the first person we talked to didn't know ANYTHING AT ALL ABOUT Xfinity Mobile. So she said she would send me to the new department who will be handling that new feature/product. Well, we were transferred, and the women we talked to in the supposed Xfinity Mobile department said to just go to the Xfinity Mobile site, and all the information we need would be there. But as I am sure you know, it contains NOTHING. Just a sign up page to get information. And we both signed up two days ago, and still haven't received any information what so ever. Looks like this new venture will be a great success if keep employing people like we spoke to about it. She made it sound like we were asking questions about accessing the White House. Keep your cell phone try, we should have known better to begin with.

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matcuk wrote:

Well, you have so many parts to your company, and some are great, and others are horrible. This last experience concerning a call to your CS department about Xfinity Mobile. We were planning on switching to Xfinity Mobile, but wanted more information. But the first person we talked to didn't know ANYTHING AT ALL ABOUT Xfinity Mobile. So she said she would send me to the new department who will be handling that new feature/product. Well, we were transferred, and the women we talked to in the supposed Xfinity Mobile department said to just go to the Xfinity Mobile site, and all the information we need would be there. But as I am sure you know, it contains NOTHING. Just a sign up page to get information. And we both signed up two days ago, and still haven't received any information what so ever. Looks like this new venture will be a great success if keep employing people like we spoke to about it. She made it sound like we were asking questions about accessing the White House. Keep your cell phone try, we should have known better to begin with.


As far as I know this hasn't been launched yet, only announced.  As soon as there is any information released about it, you will be notified since you've signed up for that.




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