I logged in today to pay my (eco)bill, filled out my payment information, clicked "next" and nothing happened. I hit the cancel button and it logged me out. I logged in again only to be automatically logged out when I clicked on the "pay bill" link (couldn't even get to the payment info page). I logged back in and clicked cancel on the ecobill pop-up, only to be logged out, again. I sign back in and click on the "view statement" link only to be logged out, again. I called Comcast and 45 minutes later (yes, you read the number right), was told that they weren't sure what was going on and that their system would need to reset itself (so they signed me up for paper bill instead of ecobill). This of course is after I've explained to the first csr that I received my ecobill on 08/16/12 only to log in today, 08/21/12, and see that my bill was due on 08/14/12. What? My bill was due before you actually sent me the bill? How does that work? Not to mention the first csr telling me that her records show my bill is due on the 11th of each month...Really? What the heck is going on with Comcast? Did I mention I was on the phone for 45 minutes with 2 csr's and got no solution? I'm frustrated. Has anyone else had this issue?
Thanks for reporting this. I just tested and the same thing happened for me. We're looking into it.
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This problem is back again!! When I try to login to bill pay, it asks me to confirm my email address. I do then it kicks me out. I cannot check my email either because it says i dont have a highspeed internet account with xfinity... which i do. It is an endless loop of logining in and being kicked off.
I just want to pay my bill!!! I can only pay online as I am currently on an overseas asignment. Help Please!
I can log in to xfinity.comcast.net just fine, but as soon as I click on ANY link related to "My Account", I get logged out and kicked back to the login.comcast.net screen.
From here... forums.comcast.com. I'm logged in. I click on My Account and I'm taken to customer.comcast.com (not logged in). So I click on Sign In, and my browser jumps from customer.comcast.com to login.comcast.net where I'm given the username/password screen. I enter my same info, and click on Sign In, then it spins its wheels and spits me back out on customer.comcast.com (not logged in).
Not so easy to manage my account is it, when the system doesn't actually let me log in to my own account??
Not to mention I could previously access everything about my account EXCEPT for my bill details because I didn't have some PIN number that was never sent to me. So I request my PIN. I finally receive it in the mail, and now I cannot even log in. WTH? What is so important about bill details that requires a PIN? I could sign up for extra services, change my existing services, read my comcast email, do pretty much everything possible except see the details of my bill WITHOUT the PIN. In what world does that make sense?
Every paper bill I get is for the wrong amount, and has extra charges on it that nobody ever told me I would be charged.
This has been happening on and off for months and, been happening to me all morning, I was able to acess limited account info via the Xfinity app on my android device, made a payment, but still unable to log in via the web.
I got on a customer sevice chat to report the issue but all they did was reset my password even though I told them the password was fine, ofcourse that didn't fix it, I asked them to check if she sees the payment I made via the app and she didn't.... so frustrating.
I called comcast and used option 1 to check the payment in the "IVR" and it told me the payment was pending.
It's beyond me that the online feature has been an issue for so long, you would think that getting a online payment system restored for their customers would be a priority.
Well, it happened to me again last month, and finally when I still could not log into my account to pay my bill, but when I got on customer sevice chat help, (Someone named Geover helped me) I have the transcripts.
When I had to resort to paying my bill thru the chat with my credit card Geover said "There is a one-time payment of $5.99 but no worries, I will wave that fee for you."
Surprise surprise.. It was not waved because I see it on this month's bill as a "Convenience Fee" from August 15th! WTH?
I suppose it'll be an hour on the phone to get that $5.99 returned to me. >:
Has this been escalated and is there a tracking number to resolve this ?
Ive been on the phone twice for hours to no avail.
Why doesnt Comcast understand this problem and want to transfer me to tech service ?
Because they want you to use the online customer service chat, and then they will tell you to use your credit card to pay thru the chat, and even though they also say they won't charge you, they still WILL charge you the $5.99 "Convenience fee"
This happens to me too A LOT... I'm logged in, watching a movie, etc on watch online.. and then every time I click back on my account. I'm logged off again.
It is extremely annoying that I have to keep typing my password again and again. Fyi: I also checked the box that says "keep me logged in".
Another annoying thing is, when I'm watching a series, I click on tv to watch the next episode... I get logged out again, and have to type my pw username etc.. again.. it keeps on doing this.. extremely annoying. How can I fix this? or is this on comast end?
This has now been fixed as the tech had to purge out my extra login that i put in as a gmail account. If anyone else used gmail as there extra login to retrive a password etc then that has to be purged out to get back into your account. tech said they are working on a fix but for now u can not use a gmail account as extra.
I literally can not log in to pay my bill. I have been paying my bill on line with comcast for YEARS and as recent as last month, and now all of a sudden when I put my username and password in, it takes them, tells me it's retrieving my info, and then kicks me back out to the sign in prompt again. I did an online chat with a comcast rep to try and solve this issue, with NO success, AND I called and spent well over 30 min on the phone with a rep and it STILL is unresolved. I need to be able to log in to pay my bill!!!!!
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
My problem was fixed a while ago too. Apparently you can't use a Gmail email address as an alternate email. You'll have to call Comcast customer support and they'll remove it, and it's worked ever since. Must be some odd bug in the system.
I think I'm having this same problem now. Whenever I try to go to my account, I get logged out and prompted to log in again. When I log in again, I'm stuck in a loading screen for a moment then redirected to the log-in page again. It's an endless loop of log-in. When I typed in an incorrect password I don't get the loop, it just says my password is wrong, so I know that it isn't that.
Like so many subscribers, I am also constantly being logged out. When not disconnected by 'Customer Service,' I am told I must change my password. This is a joke; it does not work, despite what 'they' say. No one in tech support apparently knows what to do to assist, or why this is happening. I am frustrated, and tired of people who lack the ability to make corrections. It seems I spend more time: 1. waiting for assistance, 2. getting connected, being disconnected, 3. receiving an escalated ticket number, as the technician does not comprehend what to do (which, surprise, is a non-existent number!), after all.
What is going on? The is absolutely no way to reach the main Corporate Office in Philadelphia. My letters are returned stamped to 'Contact Your Local Comcast Service Center.'
I am trying to sign up for ecobill and whenever I try to accept the terms of service under "My Account" I get bumped to a screen that says I have successfully logged out. I've been disconnected twice by customer service when I've tried to call. If I don't get an answer soon, it may be time to try DirecTV or AT & T.
Everytime I try and login, it says getting account information, then sends me right back to Login screen.. I can't see my account information, or pay my bill...What is happening with Website.. Customer Service was no help...Please advise ASAP
agreed! this is crazy - -I've been trying for three days -- 6 different web browsers, 2 different computers and I cannot get into my account to pay my bill !!!!!! I click on login/signin and it looks like it will work and takes me right back to the login screen. I got into this forum, the Comcast adivsors pages, and the support pages but not into any form of access for my account. I guess if Comcast wants my $$ they will fix this???