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Comcast supplied pin doesn't work

SOLVED
Posted by
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Member Since: ‎12-22-2011
Posts: 3
Message 1 of 3 (2,602 Views)

Comcast supplied pin doesn't work

I just received my pin in the mail and to appease the FCC I am faithfully trying to enter it into the security section on this site and choose a new 4 digit pin and a security question. The trouble I'm having is that the Comcast supplied number is 5 letters long. I've tried leaving every letter out but no variation works. Any suggestions? It has been an absolute nightmare just trying to set up an account intended to make life easier.

2 REPLIES
Posted by
Official Employee

Member Since: ‎08-11-2011
Posts: 6,909
Message 2 of 3 (2,795 Views)

Re: Comcast supplied pin doesn't work


DCell wrote:

I just received my pin in the mail and to appease the FCC I am faithfully trying to enter it into the security section on this site and choose a new 4 digit pin and a security question. The trouble I'm having is that the Comcast supplied number is 5 letters long. I've tried leaving every letter out but no variation works. Any suggestions? It has been an absolute nightmare just trying to set up an account intended to make life easier.


Please send your account # or Comcast.net email address and phone number to we_can_help[at]Comcast[dot]com so we can assist you.

 

We ask you to e-mail us because we don't want you to release your personal information in a public forum.

 

Please also include a link to this post so we can accurately track your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎12-22-2011
Posts: 3
Message 3 of 3 (2,550 Views)

Re: Comcast supplied pin doesn't work

Thank you, Joe. I will send that info right away,Smiley Happy