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Comcast security pin makes no sense

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I just received an email from Comcast with my new Security Personal Identification Number (PIN) meant to "help protect you." The trouble is, the PIN makes no sense and thus is a hindrance and not a help.

 

What I received states the following:

 

"Your Security PIN is:"

 

This is followed by a total of 11 characters including 4 special characters consisting of "[", "]" and ":" interspersed with 7 capitalized letters in sets of either 2 or 3.

 

I have tried to enter various portions of this into the UPDATE ACCOUNT section with no success. How can I obtain a PIN that works?

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Posted by
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Message 2 of 5
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I just got the exact same thing in my PIN e-mail:

 

Your Security PIN is: [PHIN:AT]

 

 So clearly whatever automated system that sends out the PIN e-mails is broken, or can't generate a PIN for our accounts.

 

So I can't log in and change my PIN to access my account info or Digital Voice settings.

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Posted by
Frequent Visitor

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Got the same.  

 

 

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Frequent Visitor

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