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Comcast Games don't work properly.

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Member Since: ‎03-03-2013
Posts: 2
Message 4 of 84 (3,748 Views)

Comcast Games don't work properly.

I play thee free games on Comcast.The multi-player poker game has not been letting people log in properly for over a month now.I can log in to trivia okay,but not the multiplayer poker.Tried contacting comcast support for help and got NONE.They shuffled me down the line to help at trymedia(which runs the games.I sent numerous problem requests to them and got the standard"we know of problems and are looking for a solution" response every time.Since they're running the games for comcast,you'd think that comcast would step in for such a long running issue.I have talked to NUMEROUS other comcast oker players and it's the same for all of us.The only way anyone can get onto the poker is by refreshing the page 10-50 times,sometimes that works,sometines it doesn't.You would think somebody would look into this after more than a month!!!!Man MadMan FrustratedMan Mad

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Member Since: ‎12-11-2009
Posts: 2
Message 1 of 84 (3,765 Views)

Re: can't play games

I'm having a problem with games also. Sometimes it works and most of the time lately when I click on the "free web games" box it shifts the screen to the left that isn't formatted right.

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Member Since: ‎06-01-2007
Posts: 3
Message 2 of 84 (3,749 Views)

Re: can't play games

I am also having problems with the free games. Noticed it a couple weeks ago. I have tried clearing the cache, deleting cookies, made sure my OS was updated (Windows XP running Windoes 8). Also checked that Javascript was enabled.

Error messages from page that loaded:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E)
Timestamp: Thu, 21 Feb 2013 05:14:25 UTC


Message: 'ASlite' is undefined
Line: 261
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 'ASlite' is undefined
Line: 1078
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 'ASlite' is undefined
Line: 1084
Char: 3
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 'ASlite' is undefined
Line: 1094
Char: 3
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 's' is undefined
Line: 1125
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 'ASlite' is undefined
Line: 313
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames


Message: 'ASlite' is undefined
Line: 313
Char: 1
Code: 0
URI: http://games.comcast.net/t_03cm/s2/filter-casual/WebGames

 

Any help is appreciated.

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Member Since: ‎02-22-2013
Posts: 13
Message 3 of 84 (3,726 Views)

Re: can't play games

Games have been screwed up for a couple weeks.Numerous complaints to both comcast and trymedia(which runs the games),have gone unanswered.Been getting the standard-"we know of technical difficulties and are looking for solution" replys back.You'd think comcast would intervene since it's their site the games are offered on!!Sometimes you can get on by multiple refreshings of the page.Seems like the usual response from comcast regarding the games!

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Member Since: ‎02-22-2013
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Message 5 of 84 (3,704 Views)

Re: Comcast Games don't work properly.

What,no answers???

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Message 6 of 84 (3,702 Views)

Re: Comcast Games don't work properly.

HAVING THE SAME PROBLEM  COME ON COMCAST!!!!!!!!!!!!!!!!!!!!!!!

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Member Since: ‎08-19-2010
Posts: 11
Message 7 of 84 (3,701 Views)

Re: Comcast Games don't work properly.

CAN'T GET HELP ON PHONE SUPPORT.  Its not user problem it YOUR site comcast please fix called several times no help don't need signature support need comcast to fix there site.

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Message 8 of 84 (3,699 Views)

Re: Comcast Games don't work properly.

CANT take Patts points until its fixed COMCAST

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Member Since: ‎03-03-2013
Posts: 12
Message 9 of 84 (3,722 Views)

GAME web pages don't load

Its not a clear browser issue the page loads in text format with everything on left side

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Member Since: ‎02-22-2013
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Message 10 of 84 (3,691 Views)

Re: Comcast Games don't work properly.

EVERYBODY that is having problems with comcast games online multi-player poker PLEASE REPLY HERE!!!

 

 

Posted by
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Member Since: ‎02-04-2004
Posts: 16,147
Message 11 of 84 (3,720 Views)

Re: GAME web pages don't load

What browser/version are you using?



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

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Member Since: ‎03-03-2013
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Message 12 of 84 (3,708 Views)

Re: GAME web pages don't load

Tried all ie, chrome, mozzilla fox  ITS NOT MY PC, LAPTOP OR TABLET a whole bunch of other people are having the same problem it has been going on for a few weeks now!!!!!  cant get help via phone there is a problem with your site please look into it

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Member Since: ‎03-03-2013
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Message 13 of 84 (3,687 Views)

Re: Comcast Games don't work properly.

SAME problem

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Member Since: ‎03-03-2013
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Message 14 of 84 (3,705 Views)

Re: GAME web pages don't load

FREE web games Do not work

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Member Since: ‎03-03-2013
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Message 15 of 84 (3,701 Views)

Re: GAME web pages don't load

another person with same problem

 

 

 

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Posts: 1
Registered: ‎03-03-2013
 
 

I play thee free games on Comcast.The multi-player poker game has not been letting people log in properly for over a month now.I can log in to trivia okay,but not the multiplayer poker.Tried contacting comcast support for help and got NONE.They shuffled me down the line to help at trymedia(which runs the games.I sent numerous problem requests to them and got the standard"we know of problems and are looking for a solution" response every time.Since they're running the games for comcast,you'd think that comcast would step in for such a long running issue.I have talked to NUMEROUS other comcast oker players and it's the same for all of us.The only way anyone can get onto the poker is by refreshing the page 10-50 times,sometimes that works,sometines it doesn't.You would think somebody would look into this after more than a month!!!!

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Message 16 of 84 (3,681 Views)

Re: Comcast Games don't work properly.

No free web games work except trivia  on any browser tried 3 different PC 4 different browsers and tablet web pages just load thumbnails and text on left side of web page

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Message 17 of 84 (3,691 Views)

Re: GAME web pages don't load

same problem

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Message 18 of 84 (3,669 Views)

Re: can't play games

same thing

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Member Since: ‎02-22-2013
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Message 19 of 84 (3,673 Views)

Re: Comcast Games don't work properly.

Maybe if we all keep calling comcast and keep sending problem reports to trymeia,something MIGHT get done.PLAYERS,MAKE YOUR VOICE HEARD TO COMCAST.LET"S SHOW THEM WE LIKE OUR GAMES AND WANT THEM BACK IN WORKING ORDER.REMEMBER-THE SQUEAKY JOINT GETS THE OIL!!!!!!!!!!!

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Member Since: ‎07-29-2012
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Message 20 of 84 (3,667 Views)

Re: Comcast Games don't work properly.

I'm having the same problem with the multi-poker game on the xfinity/comcast game site.  The staff continues to be clueless about the continuing issues and now the site seems to have been left without any suport whatsoever.  The lack of response from anyone regarding these problems definitely speaks to the importance that xfinity places on their "free" game site - zero - no dollars coming in equals no interest in resolution.  I hope the forum admins will put more priority on this issue and promptly provide a reply as to the time estimate for repair to the site.  If you're a player and reading this, and seems quite a few are, please send a msg, too.  Thanks. 

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Message 21 of 84 (3,636 Views)

Re: Comcast Games don't work properly.

Received a reply from trymedia they seem to think site works with Google Chrome 25 Browser. Of course that is not true, I am sure we all tried many browsers.. It is ABSOLUTELY a problem with web site,  Can't get Comcast to even acknowledge there is a problem!!!!

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Member Since: ‎03-03-2013
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Message 22 of 84 (3,632 Views)

Re: Comcast Games don't work properly.

Trymedia Reply

Hello Joe,
Thank you for contacting Trymedia Customer Support.
This is a known issue and our technical department is working on a resolution. It seams that the issue is primarily with Internet Explorer and the game can be played using Google Chrome version 25. Please try accessing the game trough Chrome 25 and let me know if this helps.
Thank you,
Dimana Trymedia Customer Support  Auto-Response 03/03/2013 12:27 PM Hello,
Thank you for contacting Trymedia Games.
Your question has been received. You should expect a response from us within the next business day. 
Thanks,  Trymedia Games Customer Support  

[---001:000589:59429---]

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Member Since: ‎02-22-2013
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Message 23 of 84 (3,621 Views)

Re: Comcast Games don't work properly.

Same answer i got.I've tried chrome,mozilla,IE,same results on all of them!!!

Posted by
Edited on
‎03-04-2013 04:18 PM

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Message 24 of 84 (3,619 Views)

Re: Comcast Games don't work properly.

[ Edited ]

LOL,just read the reply they sent Joe.I got the exact same reply only they substituted firefox/mozilla in my reply where they have IE in his!!

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Member Since: ‎03-03-2013
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Message 25 of 84 (3,615 Views)

Re: Comcast Games don't work properly.

WOW!  Sounds like (passing the buck) to me

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Edited on
‎03-04-2013 04:54 PM

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Message 26 of 84 (3,607 Views)

Re: Comcast Games don't work properly.

[ Edited ]

I have notified the Administrator of your posts.

 

Please post the exact name of the poker game and what category it is under.  I searched and found 25 games under the search word 'poker'.

 

 

 

 



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Posted by
Edited on
‎03-04-2013 04:58 PM

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Message 27 of 84 (3,602 Views)

Re: Comcast Games don't work properly.

[ Edited ]

Has anyone tried Compatability mode?    I have to use it for some of these forums to show properly.

 

ciao, bj

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Message 28 of 84 (3,597 Views)

Re: Comcast Games don't work properly.

Hi BJ,

I checked myself using Internet Explorer without Compatibility View on and was able to see the 'normal' pages. Same thing with Firefox Ver. 19.

Wondering if maybe that particular game isn't available anymore, or if there is just an issue with that game.

 

CC

 

 



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Message 29 of 84 (3,593 Views)

Re: Comcast Games don't work properly.

Come on Comcast $200.00 a month and I can't even play web games!!!!! How long can this go on? 4 weeks with no help or info in resolving the problem! Gave up on calling customer support. FREE web games are not free to comcast customers. If my Phone, Cable, Internet goes out will it take Months to fix??? I enjoy playing the poker as much as I enjoy watching TV or talking on the Phone, Its a service we pay for and should be given the same attention as my phone or cable would if not working

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Message 30 of 84 (3,588 Views)

Re: Comcast Games don't work properly.

free web multi player poker. only muti player game you have its texas holdem but called poker on site

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Edited on
‎03-04-2013 06:14 PM

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Message 31 of 84 (3,590 Views)

Re: Comcast Games don't work properly.

[ Edited ]

I looked through all 25 poker games and didn't find one that was named 'Poker'.  I did find a couple tho names Texas Hold em or similar variations.

 

Did you click on search and type in POKER?  See if you see the 25 listed that I see.  maybe one of them is the one you are talking about?



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Message 32 of 84 (3,585 Views)

Re: Comcast Games don't work properly.

1st, comcast.net home page, 2nd GAMES 3rd FREE WEB, 4th under multi player games POKER!

http://games.comcast.net/product_webgame.php?aff=t_03cm&products_id=7f35a3ec90d43c399f9711eb1776de37...

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Message 33 of 84 (3,579 Views)

Re: Comcast Games don't work properly.

1st, xfinity/comcast.net homepage

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Message 34 of 84 (3,574 Views)

Re: Comcast Games don't work properly.

It's not just the Poker game...it's ALL the free games.  They haven't worked for weeks!!  The format is all messed up like stated in previous posts.

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Edited on
‎03-05-2013 12:12 AM

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Message 35 of 84 (3,566 Views)

Re: Comcast Games don't work properly.

[ Edited ]

The problem is with the game Carol.Sometimes it will allow you to log onto it after 10-50 attempts at refreshing the page.The game is still there.It is the only multi-player game on comcast free games.I played today after trying to get on for 40 minutes.It is there,it does work IF you can get on.Yes I and others have tried compatibility.

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Message 36 of 84 (3,531 Views)

Re: Comcast Games don't work properly.

Another response from TRYMEDIA,

 

 

 

Hello Joe,

Thank you for your reply.

I'm sorry to hear that you
are still unable to access the online poker.

We have several customers
reporting that they've been able to access the game using Chrome 25. Please let
me know which version of Crome you are using and the time of your last attempt
to access the game. Additionally, in case you are trying to open the game from a
link you have bookmarked, please try to access the game from the home page of
the Comcast site.

Thank you,

Dimana
Trymedia Customer Support

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Edited on
‎03-05-2013 04:11 PM

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Message 37 of 84 (3,523 Views)

Re: Comcast Games don't work properly.

[ Edited ]

Thank you for the directions to the Poker game.  I agree, it won't load at all.  Nor will other free web games.  I will see if I can get this esclated for you.

CC



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Message 38 of 84 (3,515 Views)

Re: Comcast Games don't work properly.

THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Message 39 of 84 (3,507 Views)

Re: Comcast Games don't work properly.

THanks!!!!

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Message 40 of 84 (3,505 Views)

Re: Comcast Games don't work properly.

Thank you for your help getting this game working again.  Smiley Happy

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Message 41 of 84 (3,477 Views)

Re: Comcast Games don't work properly.

Have any of you tried it today, using Internet Explorer?  I just did.  Following the steps one of you posted.  While there was a very short delay, I did get in!

 

Here is a screenshot.  Do try today and post your results.  I was using Internet Explorer Version 9.

CC

 



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Message 42 of 84 (3,468 Views)

Re: Comcast Games don't work properly.

Yes able to play today on IE and Chrome ty

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Message 43 of 84 (3,451 Views)

Re: Comcast Games don't work properly.

Smiley Wink

 

CC



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Message 44 of 84 (3,443 Views)

Re: Comcast Games don't work properly.

Worked yesterday!  Smiley Happy Finally!  Thank you to all who helped get this taken care of!

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Message 45 of 84 (3,347 Views)

Re: Comcast Games don't work properly.

The omline poker icon you click on to get to the online poker game is missing from the free web page. Cant access free on line poker.

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Message 46 of 84 (3,331 Views)

Re: Comcast Games don't work properly.

I c;lciked on the link further up in this thread and got right to it (free)

It is called Texas Hold Em.  See my screenshot in a previous post I made.

 

Try this link too.

http://games.comcast.net/product_webgame.php?aff=t_03cm&products_id=7f35a3ec90d43c399f9711eb1776de37...



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Message 47 of 84 (3,324 Views)

Re: Comcast Games don't work properly.

The icon on the free web page is gone and noone can get on unless they have the link you stated. Why cant the icon be added back on the gree web page so everyone can get on.

Posted by
Edited on
‎03-19-2013 03:56 PM

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Message 48 of 84 (3,310 Views)

Re: Comcast Games don't work properly.

[ Edited ]

You would have to ask the game site.  They do have a contact us link.

I would just bookmark the link.



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Posted by
Edited on
‎03-20-2013 03:20 PM

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Message 49 of 84 (3,177 Views)

Re: Comcast Games don't work properly.

[ Edited ]

The Multi player/ poker link is gone NOW.  Just got other problem resolved NOW THIS!!!

 

come on Comcast

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Message 50 of 84 (3,173 Views)

Re: Comcast Games don't work properly.

GAME Link is gone Multi player poker/texas hold-em