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Clicking Shop/Upgrade = "Error: Looks like you will need some help completing your order....."

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This is by design.  It is not an error.  If you are a current customer and want to change your services, you are not allowed to see a webpage where you can view all of the options, tiers of service, and alternatives available to you so that you can make a decision based on that information.  Nope, you are going to have to talk to a salesperson who will try to sell you a package based on questions like: how many devices in your home, what do you like to watch, etc.

 

"May I see a listing of all the offers, packages, and tiers of service available to me so I can choose?"  Good luck.  I wasted an entire morning trying to get a straight answer to that question via chat and telephone.

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Message 2 of 4
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I am having the same issue.  I cannot shop/upgrade my current plan and do not want to waste time talking to someone over the phone. Why can't I do this if it is an option?

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Good question!  All I can think is that this is just a way to force you to call.

Posted by
Official Employee

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Hi @SmartAlec. You're right, our website does not show all offers to existing subscribers. A Comcast employee will have to help you go over pricing since offer availability and eligibility vary based on your location and current service level. 

 

If you'd still like help going over pricing, please send me a private message and include your full name, service address, and account number so I can assist you. 




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