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Chat won't help me upgrade my plan unless I add phone service

New Poster

Chat won't help me upgrade my plan unless I add phone service

I've been trying to find a double-play plan and upgrade my 3mbps internet speed all day, I was shown 2 available plans online (X1 Double-play packages) and I can't get chat to help me upgrade. I have been through at least 5 chat reps and they only offer me the same triple-play package with phone service for $109 without contract. The phones are closed now and I already have phone service with AT&T and don't plan on switching, can anyone help me tonight?

New Poster

Re: Chat won't help me upgrade my plan unless I add phone service

I have finally received help and upgraded just my internet service from chat support, it's about time.

Contributor

Re: Chat won't help me upgrade my plan unless I add phone service

Sometimes persistancy pays off.  Congratulations.Smiley Happy