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Chat not working

Posted by
New Poster
Message 1 of 5
935 Views

When I go to chat with an agent, I put it the general question, put in my name, my address, my zip code, my phone number, than click on "Chat with an Agent" but it just refreshes the page. It doesn't bring me to a chat window to speak with someone. It has done this over and over and over. Also, if I click on one of the options of FAQ answers (like changing service), it brings me to a new page that says you can chat with an agent. When I click on that link, it just brings me back to the page where you can start a chat with an agent, but when I put in my info, it just refreshes again. It is an endless loop. Anyone else having this problem, or someone who can help? Thanks.

4 REPLIES
Posted by
Regular Contributor

Message 2 of 5
916 Views

Yep. I am having the same problem. It seems to be down.



Posted by
New Poster
Message 3 of 5
906 Views

Same here - have been trying for over an hour.

Posted by
Regular Contributor

Message 4 of 5
895 Views

It seems to be back up now...at least I'm waiting for a analyst.

Posted by
Silver Problem Solver

Message 5 of 5
886 Views

why dont you post your question here I am sure the answer will be better Smiley Happy