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Chat not working

Posted by
Visitor
Member Since: ‎01-31-2013
Posts: 1
Message 1 of 5 (747 Views)

Chat not working

When I go to chat with an agent, I put it the general question, put in my name, my address, my zip code, my phone number, than click on "Chat with an Agent" but it just refreshes the page. It doesn't bring me to a chat window to speak with someone. It has done this over and over and over. Also, if I click on one of the options of FAQ answers (like changing service), it brings me to a new page that says you can chat with an agent. When I click on that link, it just brings me back to the page where you can start a chat with an agent, but when I put in my info, it just refreshes again. It is an endless loop. Anyone else having this problem, or someone who can help? Thanks.

4 REPLIES
Posted by
Regular Contributor

Member Since: ‎01-07-2013
Posts: 80
Message 2 of 5 (728 Views)

Re: Chat not working

Yep. I am having the same problem. It seems to be down.



Posted by
Visitor
Member Since: ‎01-31-2013
Posts: 1
Message 3 of 5 (718 Views)

Re: Chat not working

Same here - have been trying for over an hour.

Posted by
Regular Contributor

Member Since: ‎01-07-2013
Posts: 80
Message 4 of 5 (707 Views)

Re: Chat not working

It seems to be back up now...at least I'm waiting for a analyst.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 5 of 5 (698 Views)

Re: Chat not working

why dont you post your question here I am sure the answer will be better Smiley Happy