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Cannot view any page other than account preferences, successful login always redirects me there.

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Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having this same issue. I'm not sure why exactly as it just started happening (we were able to pay last month) We did move about 6 months ago so maybe the old account was finally deleted and that caused this issue to arrise? Any help woudl be greatly appreciated!

 

EDIT: Problem solved! I was able to bring this issue up with a chat and they were able to fix this issue. It was indeed because my old account was deleted/inactive so I my login wasn't connected to my "new" account. Even though the switch had occurred over 6 months ago and we only had issues this month.

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi armpitoba94587,  I apologize for your experiences.  I will send you a private message to further assist your account issue.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi dankan0721, thank you for the update and glad that everything got resolved for you.  If you have any questions or concerns in the future please let us know.

 

Thank you




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Frequent Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have tried calling in to get this issue fixed to no avail, live chat does not work because logging in sends me back to prefrences and putting my info in without login just says 'waiting zero minutes' forever, I have posted in several threads in here about it but not seen a response.  This one seems large with many responses, perhaps this one will finally get it fixed for me?

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Shockwave1812, I have sent you a private message.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello! I am also trying to pay my bill but nothing is showing up in my account preferences. I also had service at a previous location so it's probably linked up to that old account, too.

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Pansbury, I apologize for your experiences logging into your account.  I will send you a private message to further assist.

 

Thank you




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello I am experiencing exactly the same issue although I've already migrated from old address to new address for over a year. Can you help me solve this?

 

Thanks!

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Phill, are you able to check and fix my account? I think I have the same issue that an old account is still linked with my account.

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hey Zach, can you help me with this issue?Thanks!

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue.  It has been this way for a couple of months.  Please correct so I can pay my bill.

 

Thanks!

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Can you please help me with my account also?

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Please help! I've had this same problem for months.  Just upgraded services and hoped it would be fixed but still no solution.  Please move both email addresses to the open/active account!

 

I've put in tickets and no reponse.

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue. Please help me so I can pay my bill online. Thanks!

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

HI, I'm having the same issue. Can you guys send what is the real solution for this? 

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

We are having this problem as well. Local Xfininty store and customer service by phone have not been able to help us. We haven't been able to access our account since October.

 

Please help. Thanks.

Frequent Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue, haven't been able to access account info for months.  

Frequent Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Can a get a response/help from one of the Comcast reps on this forum?  

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi IslandDave, I apologize for your experiences, I have responded to your private message.

 

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi IslandDave, thank you for working with me via private message and glad I was able to correct your preferences issue.  If you have any questions or concerns in the future please let me know.

 

Thank you 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi,

 

I am having the same issue, can you help please?

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi eduardorojas90, I have responded to your private message.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm getting the same problem.

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Baeras, I can help you with the website login issue. Please send me a private message with your full name,  account number, and current service address so I can assist. 




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Official Employee
Moved:

Re: Cannot view any page other than account preferences, successful login always redirects me there.

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

having the same issue, could you please help.

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have the same issue with my account can you fix it?

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

My Email id which I have with Comcast is kiran.tonse@gmail.com.

Even I cannot see any page other than account preferences. Please fix.

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have been dealing with this issue for months upon months. Tried live chat, phone support and going to an Xfinity store in person. Hoping someone here can assist me!
New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having this same issue, and I'm trying to pay my bill. Can someone PLEASE help me! Thank you Smiley Happy

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

same problem... I cannot pay my bill because the site is redirecting me to my preferences

 

Service Expert

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Which OS and browser are you using?  The smartphone My Account app can pay account bills.




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same problem and probably for the same reason - I had an account closed.  Can you help me, too?

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello, I also have been having the same issue for the past few days. I can only see the preferences page. Would appreciate your help!