Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,612,301

members

24

online now

1,793,945

discussions

Back to Top

Cannot view any page other than account preferences, successful login always redirects me there.

SOLVED
Posted by
Edited on
‎01-11-2017 12:44 AM

Visitor
Member Since: ‎01-10-2017
Posts: 0
Message 151 of 166 (1,577 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

I'm having this same issue. I'm not sure why exactly as it just started happening (we were able to pay last month) We did move about 6 months ago so maybe the old account was finally deleted and that caused this issue to arrise? Any help woudl be greatly appreciated!

 

EDIT: Problem solved! I was able to bring this issue up with a chat and they were able to fix this issue. It was indeed because my old account was deleted/inactive so I my login wasn't connected to my "new" account. Even though the switch had occurred over 6 months ago and we only had issues this month.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 152 of 166 (1,421 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi armpitoba94587,  I apologize for your experiences.  I will send you a private message to further assist your account issue.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 153 of 166 (1,416 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi dankan0721, thank you for the update and glad that everything got resolved for you.  If you have any questions or concerns in the future please let us know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-11-2017
Posts: 10
Message 154 of 166 (1,370 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have tried calling in to get this issue fixed to no avail, live chat does not work because logging in sends me back to prefrences and putting my info in without login just says 'waiting zero minutes' forever, I have posted in several threads in here about it but not seen a response.  This one seems large with many responses, perhaps this one will finally get it fixed for me?

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 155 of 166 (1,356 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Shockwave1812, I have sent you a private message.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-21-2017
Posts: 1
Message 156 of 166 (1,347 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello! I am also trying to pay my bill but nothing is showing up in my account preferences. I also had service at a previous location so it's probably linked up to that old account, too.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 157 of 166 (1,343 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Pansbury, I apologize for your experiences logging into your account.  I will send you a private message to further assist.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2017
Posts: 4
Message 158 of 166 (1,131 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello I am experiencing exactly the same issue although I've already migrated from old address to new address for over a year. Can you help me solve this?

 

Thanks!

Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2017
Posts: 4
Message 159 of 166 (993 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Phill, are you able to check and fix my account? I think I have the same issue that an old account is still linked with my account.

Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-01-2017
Posts: 4
Message 160 of 166 (904 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hey Zach, can you help me with this issue?Thanks!

Posted by
Visitor
Member Since: ‎02-12-2017
Posts: 1
Message 161 of 166 (864 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue.  It has been this way for a couple of months.  Please correct so I can pay my bill.

 

Thanks!

Posted by
Visitor
Member Since: ‎02-12-2017
Posts: 1
Message 162 of 166 (847 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Can you please help me with my account also?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-14-2017
Posts: 1
Message 163 of 166 (388 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Please help! I've had this same problem for months.  Just upgraded services and hoped it would be fixed but still no solution.  Please move both email addresses to the open/active account!

 

I've put in tickets and no reponse.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎03-06-2017
Posts: 2
Message 164 of 166 (312 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue. Please help me so I can pay my bill online. Thanks!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-19-2017
Posts: 1
Message 165 of 166 (232 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

HI, I'm having the same issue. Can you guys send what is the real solution for this? 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-12-2017
Posts: 1
Message 166 of 166 (110 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

We are having this problem as well. Local Xfininty store and customer service by phone have not been able to help us. We haven't been able to access our account since October.

 

Please help. Thanks.