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Cannot view any page other than account preferences, successful login always redirects me there.

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Message 104 of 181
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Zach, I too am having this same issue as a result of a Comcast move.  Not only am I unable to pay my bill online now but I can no longer obtain the Norton Antivirus product.  I've been dealing with your chat and phone support for several months to no avail.  I was promised a call back this morning that never happened.  This is frustrating.  Can you help me out as well? 

Posted by
Administrator

Message 105 of 181
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jackg058 -- I can help with that. I've removed your user ID from your previous account and linked it with your new account only. Can you sign in to see if it's showing the correct information now? 




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Message 106 of 181
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FINALLY!!!! You sir, are a rock star.  I've been fighting this for months and just happened upon the forum today.  Yes it works, and I see my payment page now.  I cannot thank you enough.  Comcast needs to give you a raise!

Posted by
Administrator

Message 107 of 181
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jackg058 -- Excellent. Glad to hear it's working now. 




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Message 108 of 181
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I am having the same problem as well, please help. My account name is M.Rolon2816 Thank you!

@ComcastZach

Posted by
Administrator

Message 109 of 181
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Mrolon2816 -- I can help with that. I've removed your user ID from your previous account and linked it with your current account. Can you sign in to see if it's pulling the right information now? 




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Message 110 of 181
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Why doesn't Comcast do something proactive about this issue? Seems to be well known and happening often. And yes, we moved in July, and can't sign in to anything but preferences. Not making any more phone calls to go round and round about this issue that nobody seems to know how to solve. Imagine my surprise when I log in and find 3 pages of this same issue. Great job, Comcast.

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I am able to login to my account but I cant get past this :

 

"An Important Notice from Comcast
Welcome to Comcast Customer Central, the new one-stop online account management site where you can pay your bill, manage email accounts and update personal preferences. In order to begin using Comcast Customer Central with your preferred user name and password, you will need to provide additional account information."

 

Even after enetring the right information. Please help. Thanks.

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Message 114 of 181
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Hi Zach, I'm having this same issue where my username is linked to 2 different accounts (1 closed / 1 current), as confirmed by live chat. However, they can't fix it over live chat, so I'm hopeful you can!

 

Thanks!

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Message 115 of 181
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Hello,

 

I seem to be having the same exact issue described in this thread.  Any help would be greatly appreciated.  Thanks in advance.

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Message 116 of 181
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Hi Zach, I am having the same issue. Can you resolve this for me? Thanks!

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Message 117 of 181
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Mine is resolved.  Disregard previous message.  Thanks!

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Message 118 of 181
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I am having the same problem.  Please fix immediately so that I can view my bill.

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Hello, I am having the same issue where I can login, but I am always looped back to just a Preferences page and unable to access my bill or any other section of my account. Any help would be appreciated.

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Message 122 of 181
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Having same problem.  
When I log in it defaults to my old acct, there is a drop down menu listing both my old and new addresses, I can choose my new address and my new acct will come up.  Can you delete my old address/acct from the drop down menu and make it so it defaults to my new acct/address when I log in.

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Message 123 of 181
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I am having the same issue, can someone please help me or post how to resolve this on the forum. Thank you.

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Message 125 of 181
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Hi I am having the same issue as well. Can you please help!

 

Thank you

Posted by
Problem Solver

Message 126 of 181
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Do the preceeding posters need the expertise of        Administrator     or      Administrator   

 

they've assisted previous posters.     

 

ciao, bj

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Message 127 of 181
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BlueJay wrote:

Do the preceeding posters need the expertise of        Administrator     or      Administrator   

 

they've assisted previous posters.     

 

ciao, bj


Yes please! I have an outstanding bill on an old account that I cannot access now. If I try to pay by phone I will be charged more. I also do not have access to pay any future bills currently now. 

Posted by
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Posted by
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Message 129 of 181
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Hi andrew66, I have responded to your private message.

 

Thank you




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Posted by
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Message 130 of 181
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Having the same issue, cannot view my bill. It redirects me to preferences. Thank you in advance.

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Message 131 of 181
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I am having this same issue and must join the chorus on this one.  Can you see if I have the same email/account issue that is mentioned by others in this thread?  Thank you!

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Message 133 of 181
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I have the same problem and have not had luck with calling customer service. Please help!

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Message 134 of 181
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I am having this exact same problem and have been unable to pay bill or view bandwidth usage for months! Please help! thnx

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Message 136 of 181
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Having the same issue. It is VERY aggravating. It prevented me from paying my bill on time, which resulted in 1) having to pay it over the phone and 2) my bill being literally doubled. (Who needs groceries anyway, right?) It's been working fine for me up until this month. I don't know what the problem is, but a fix/solution would be eternally appreciated! Username here is the same as my account. I moved service almost a year ago, if that helps at all.

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Message 139 of 181
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Im having this problem as well. Im trying to pay my bill and am unable to!

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Message 140 of 181
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I'm there with you. I keep getting notifications that my bill is due, I talk to an agent through the chat service and they tell me I have to go through the web portal to pay. Only problem is the web portal just redirects to the account preferences. The only saving grace at this point is I haven't had to deal with late charges as a result. 

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Message 141 of 181
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Same problem here. Cannot pay bill online or read email. Was working before.

Talked to tech support yesterday. Got a Ticket # and was supposed to get a call back at 2:30 yesterday Seattle time. Even told him what the forum was saying.

No call back.

Please fix.

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Message 142 of 181
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I'm seeing the same.. Can someone please fix this for my account?

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Message 143 of 181
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I am able to successfully log in to comcast.net (given that my username is displayed and I am not getting any errors) but no matter how I try I am always re-directed to the User Settings/Preferences page. I cannot view my bill, services, etc. I have seen other forum posts regarding this issue and it seems my username is probably not linked correctly, as I had a previous account at another service address closed. I have talked to so many account representatives and chat to no avail.  I've been tossed around the chat room from sales to billing to technical.  Around and around I go with no solutions!  
Posted by
Administrator

Message 144 of 181
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Hi chillywilly88,  I apologize for your experiences when logging in.  I believe I have corrected this for your but if you are still experiencing any problems please respond to my private message.

 

Thank you




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Message 145 of 181
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It works now!  Thanks!  Why cant the representatives on the phone/chat know the resolution? 

Posted by
Administrator

Message 146 of 181
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Thank you for the reply and update ChillyWilly88, and glad everything is now working for you.   Not sure why this wasn't done earlier but if you have any questions or concerns in the future please let me know.

 

Thank you




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Message 147 of 181
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Sorry to keep posting but I made a post since Tuesday and nobody helped me yet.  Same issue as the others, when accessing my account it will only take me to the account perferences page. Smiley Sad 

Posted by
Administrator

Message 148 of 181
925 Views

Hi Hyperduel,  I apologize for your experiences and I have responded to your other thread.

 

Thank you




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Posted by
Administrator

Message 149 of 181
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Hi Hyperduel, thank you for working with me via private message and glad I was able to resolve your preferences issue by unkinking your username from both accounts.  

 

Thank you for your time!




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Message 150 of 181
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I am having this exact same problem and have been unable to pay bill or view bandwidth usage for months! Please help! thnx