Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,612,302

members

24

online now

1,793,946

discussions

Back to Top

Cannot view any page other than account preferences, successful login always redirects me there.

SOLVED
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-06-2007
Posts: 1
Message 101 of 166 (3,586 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue.  Please help

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-15-2016
Posts: 1
Message 102 of 166 (3,532 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same problem. Can you help me?

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-23-2003
Posts: 2
Message 103 of 166 (3,505 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same problem.  Sent PM to ComcastZach.

Posted by
Edited on
‎08-23-2016 03:36 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-23-2016
Posts: 2
Message 104 of 166 (3,364 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

Zach, I too am having this same issue as a result of a Comcast move.  Not only am I unable to pay my bill online now but I can no longer obtain the Norton Antivirus product.  I've been dealing with your chat and phone support for several months to no avail.  I was promised a call back this morning that never happened.  This is frustrating.  Can you help me out as well? 

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 105 of 166 (3,359 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jackg058 -- I can help with that. I've removed your user ID from your previous account and linked it with your new account only. Can you sign in to see if it's showing the correct information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-23-2016
Posts: 2
Message 106 of 166 (3,358 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

FINALLY!!!! You sir, are a rock star.  I've been fighting this for months and just happened upon the forum today.  Yes it works, and I see my payment page now.  I cannot thank you enough.  Comcast needs to give you a raise!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 107 of 166 (3,355 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jackg058 -- Excellent. Glad to hear it's working now. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Edited on
‎08-31-2016 01:29 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-31-2016
Posts: 2
Message 108 of 166 (3,206 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

I am having the same problem as well, please help. My account name is M.Rolon2816 Thank you!

@ComcastZach

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 109 of 166 (3,195 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Mrolon2816 -- I can help with that. I've removed your user ID from your previous account and linked it with your current account. Can you sign in to see if it's pulling the right information now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-01-2016
Posts: 1
Message 110 of 166 (3,185 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Why doesn't Comcast do something proactive about this issue? Seems to be well known and happening often. And yes, we moved in July, and can't sign in to anything but preferences. Not making any more phone calls to go round and round about this issue that nobody seems to know how to solve. Imagine my surprise when I log in and find 3 pages of this same issue. Great job, Comcast.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-31-2016
Posts: 2
Message 111 of 166 (3,153 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes thanks, working now. Thank you!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-02-2016
Posts: 1
Message 112 of 166 (3,130 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having this same problem. Someone please help me!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-05-2016
Posts: 1
Message 113 of 166 (3,073 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am able to login to my account but I cant get past this :

 

"An Important Notice from Comcast
Welcome to Comcast Customer Central, the new one-stop online account management site where you can pay your bill, manage email accounts and update personal preferences. In order to begin using Comcast Customer Central with your preferred user name and password, you will need to provide additional account information."

 

Even after enetring the right information. Please help. Thanks.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-06-2016
Posts: 1
Message 114 of 166 (3,052 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach, I'm having this same issue where my username is linked to 2 different accounts (1 closed / 1 current), as confirmed by live chat. However, they can't fix it over live chat, so I'm hopeful you can!

 

Thanks!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-07-2016
Posts: 1
Message 115 of 166 (3,021 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello,

 

I seem to be having the same exact issue described in this thread.  Any help would be greatly appreciated.  Thanks in advance.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-07-2016
Posts: 1
Message 116 of 166 (2,995 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach, I am having the same issue. Can you resolve this for me? Thanks!

Posted by
Edited on
‎09-14-2016 02:51 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-08-2016
Posts: 1
Message 117 of 166 (2,964 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

 

Mine is resolved.  Disregard previous message.  Thanks!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-10-2016
Posts: 2
Message 118 of 166 (2,905 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same problem.  Please fix immediately so that I can view my bill.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-11-2016
Posts: 1
Message 119 of 166 (2,887 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this issue also. Please can you fix for me too?

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-26-2016
Posts: 1
Message 120 of 166 (2,557 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello, I am having the same issue where I can login, but I am always looped back to just a Preferences page and unable to access my bill or any other section of my account. Any help would be appreciated.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-29-2016
Posts: 1
Message 121 of 166 (2,506 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Mine needs fixed as well....help?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-01-2011
Posts: 1
Message 122 of 166 (2,475 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having same problem.  
When I log in it defaults to my old acct, there is a drop down menu listing both my old and new addresses, I can choose my new address and my new acct will come up.  Can you delete my old address/acct from the drop down menu and make it so it defaults to my new acct/address when I log in.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎06-23-2011
Posts: 7
Message 123 of 166 (2,442 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue, can someone please help me or post how to resolve this on the forum. Thank you.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-05-2016
Posts: 1
Message 124 of 166 (2,388 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am also having this issue. Can you please help!

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-21-2016
Posts: 2
Message 125 of 166 (2,066 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi I am having the same issue as well. Can you please help!

 

Thank you

Posted by
Problem Solver

Member Since: ‎03-11-2004
Posts: 4,618
Message 126 of 166 (2,055 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Do the preceeding posters need the expertise of        Administrator     or      Administrator   

 

they've assisted previous posters.     

 

ciao, bj

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-21-2016
Posts: 2
Message 127 of 166 (2,043 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.


BlueJay wrote:

Do the preceeding posters need the expertise of        Administrator     or      Administrator   

 

they've assisted previous posters.     

 

ciao, bj


Yes please! I have an outstanding bill on an old account that I cannot access now. If I try to pay by phone I will be charged more. I also do not have access to pay any future bills currently now. 

Posted by
Edited on :
‎10-27-2016 06:45 PM

Problem Solver

Member Since: ‎03-11-2004
Posts: 4,618
Message 128 of 166 (2,037 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

<Edited for violating forum guidelines> 

 

ciao, bj

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 129 of 166 (1,889 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi andrew66, I have responded to your private message.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Edited on
‎11-08-2016 07:04 AM

Visitor
Member Since: ‎12-27-2010
Posts: 1
Message 130 of 166 (1,609 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

Having the same issue, cannot view my bill. It redirects me to preferences. Thank you in advance.

Posted by
Visitor
Member Since: ‎11-09-2016
Posts: 1
Message 131 of 166 (1,567 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this same issue and must join the chorus on this one.  Can you see if I have the same email/account issue that is mentioned by others in this thread?  Thank you!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-10-2016
Posts: 1
Message 132 of 166 (1,538 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same problem as well

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-30-2016
Posts: 2
Message 133 of 166 (1,051 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have the same problem and have not had luck with calling customer service. Please help!

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-18-2016
Posts: 3
Message 134 of 166 (707 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this exact same problem and have been unable to pay bill or view bandwidth usage for months! Please help! thnx

Posted by
Visitor
Member Since: ‎08-28-2016
Posts: 1
Message 135 of 166 (680 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same problem. Could you help me too? Thanks.

Posted by
Visitor
Member Since: ‎12-19-2016
Posts: 1
Message 136 of 166 (667 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue. It is VERY aggravating. It prevented me from paying my bill on time, which resulted in 1) having to pay it over the phone and 2) my bill being literally doubled. (Who needs groceries anyway, right?) It's been working fine for me up until this month. I don't know what the problem is, but a fix/solution would be eternally appreciated! Username here is the same as my account. I moved service almost a year ago, if that helps at all.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,598
Message 137 of 166 (574 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,598
Message 138 of 166 (572 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Posted by
Visitor
Member Since: ‎12-23-2016
Posts: 1
Message 139 of 166 (556 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Im having this problem as well. Im trying to pay my bill and am unable to!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-26-2016
Posts: 1
Message 140 of 166 (530 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm there with you. I keep getting notifications that my bill is due, I talk to an agent through the chat service and they tell me I have to go through the web portal to pay. Only problem is the web portal just redirects to the account preferences. The only saving grace at this point is I haven't had to deal with late charges as a result. 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-20-2013
Posts: 1
Message 141 of 166 (458 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Same problem here. Cannot pay bill online or read email. Was working before.

Talked to tech support yesterday. Got a Ticket # and was supposed to get a call back at 2:30 yesterday Seattle time. Even told him what the forum was saying.

No call back.

Please fix.

Posted by
Visitor
Member Since: ‎01-04-2017
Posts: 0
Message 142 of 166 (438 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm seeing the same.. Can someone please fix this for my account?

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-02-2017
Posts: 2
Message 143 of 166 (389 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

 
I am able to successfully log in to comcast.net (given that my username is displayed and I am not getting any errors) but no matter how I try I am always re-directed to the User Settings/Preferences page. I cannot view my bill, services, etc. I have seen other forum posts regarding this issue and it seems my username is probably not linked correctly, as I had a previous account at another service address closed. I have talked to so many account representatives and chat to no avail.  I've been tossed around the chat room from sales to billing to technical.  Around and around I go with no solutions!  
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 144 of 166 (389 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi chillywilly88,  I apologize for your experiences when logging in.  I believe I have corrected this for your but if you are still experiencing any problems please respond to my private message.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-02-2017
Posts: 2
Message 145 of 166 (383 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

It works now!  Thanks!  Why cant the representatives on the phone/chat know the resolution? 

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 146 of 166 (381 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Thank you for the reply and update ChillyWilly88, and glad everything is now working for you.   Not sure why this wasn't done earlier but if you have any questions or concerns in the future please let me know.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-02-2017
Posts: 5
Message 147 of 166 (356 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Sorry to keep posting but I made a post since Tuesday and nobody helped me yet.  Same issue as the others, when accessing my account it will only take me to the account perferences page. Smiley Sad 

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 148 of 166 (347 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Hyperduel,  I apologize for your experiences and I have responded to your other thread.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 149 of 166 (321 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Hyperduel, thank you for working with me via private message and glad I was able to resolve your preferences issue by unkinking your username from both accounts.  

 

Thank you for your time!




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-18-2016
Posts: 3
Message 150 of 166 (282 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this exact same problem and have been unable to pay bill or view bandwidth usage for months! Please help! thnx