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Cannot view any page other than account preferences, successful login always redirects me there.

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Posted by
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Member Since: ‎04-01-2015
Posts: 5,266
Message 51 of 166 (1,881 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi rhop55,  I have unliniked your accounts, could you please retest and if you are still having issues please respond to my private message.

 

 

Thank you




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Posted by
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Member Since: ‎04-01-2015
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Message 52 of 166 (1,883 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi rhop55, thank you for the response to my private message, glad I was able to correct your issue.

 

Thank you




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Member Since: ‎07-08-2016
Posts: 1
Message 53 of 166 (1,852 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi, I am having this same issue and spent 4 frustrating hours on the phone with 5 different reps today and no one had a clue. If someone can help me resolve this same issue, it would be great. 

Posted by
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Message 54 of 166 (1,844 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi waterbucket007, thanks for working with me via private message, glad to hear everything is working for you.

 

Thank you




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Message 55 of 166 (1,837 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi markmarra, I have responded to your private message.

 

Thank you




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Posted by
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Message 56 of 166 (1,831 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi markmarra, thanks for the reply via private message and glad everything is now working properly for you.

 

Thank you




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Member Since: ‎07-11-2016
Posts: 1
Message 57 of 166 (1,783 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I too have the same problem.  So frustrating!

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Member Since: ‎07-11-2016
Posts: 1
Message 58 of 166 (1,768 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this same problem after moving. Can you help me with this too?
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Member Since: ‎07-08-2016
Posts: 3
Message 59 of 166 (1,755 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello, I am also having this same problem.  I only show preferences when singing in, and I can only view my email.

 

I also recently moved and transferred my service and made the mistake of linking my new account to my old one.

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Member Since: ‎07-13-2016
Posts: 1
Message 60 of 166 (1,730 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have been having this same issue.  Any help would be appreciated Smiley Happy 

Posted by
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Message 61 of 166 (1,720 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi nannyval, I have responded to your private message please let me know if you are still experiencing issues.

 

Thank you




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Posted by
Edited on
‎07-13-2016 12:54 PM

Administrator

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Message 62 of 166 (1,720 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

Hi reidbee, and amm5061, I will be working on both of your account preference issues and will send you a private message if I need  further information. Please reply to my private message.

 

Thank you




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Posted by
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Message 63 of 166 (1,721 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi amm5061, I have unlinked your old account. Can you please login and verify it is correct on your side?

 

Thank you




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Posted by
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Message 64 of 166 (1,721 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi snearhar95, I have responded to your private message.

 

Thank you




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Posted by
Edited on
‎07-13-2016 01:14 PM

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Message 65 of 166 (1,707 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

Hi snearhar95, thank you for the reply via private message and glad that everything is now working for you.

 

Thank you




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Posted by
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Message 66 of 166 (1,700 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Thank you for you reply to my private message Reidbee, glad everything is now working.

 

Thank you for your time




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Member Since: ‎07-08-2016
Posts: 3
Message 67 of 166 (1,654 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes! Everything seems to be working correctly now.  Thank you very much!

Posted by
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Message 68 of 166 (1,648 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi amm5061, glad I could help, please let me know if you have any questions or concerns in the future.

 

Thank you 




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Member Since: ‎07-16-2016
Posts: 2
Message 69 of 166 (1,614 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue.  My old account is still linked to my new, and it makes it so i can't use my new account on the xfinity apps.  Help would be appreciated.

Posted by
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Member Since: ‎04-01-2015
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Message 70 of 166 (1,611 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi team-c, I have unlinked your accounts can you please log in and retest, and if you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




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Posted by
Edited on
‎07-19-2016 01:25 PM

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Member Since: ‎07-19-2016
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Message 71 of 166 (1,542 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

Hello!

 

I'm having the same issue. I called tech support yesterday but they weren't able to solve this issue. Could you please try to help me?

 

Thanks,

Elena

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Message 72 of 166 (1,521 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Same issue here. Been on the phone with customer service. Was promised resolution in 24 hours and a call back. I got neither.

 

I would be delighted if you could help me.

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Member Since: ‎07-20-2016
Posts: 1
Message 73 of 166 (1,485 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue can you please assist?

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Message 74 of 166 (1,418 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Elena,  I have unlinked your accounts can you please log in and retest,  and if you are still having issues please respond to my private message and I will further assist.

 

Thank you




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Member Since: ‎07-19-2016
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Message 75 of 166 (1,417 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Phill!

 

It solved my problem! Thank you so much!

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Message 76 of 166 (1,414 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

No problem at all, please let me know if you have any questions in the future.

 

Thank you




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Message 77 of 166 (1,411 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi AARes, I should have corrected this issue for you. Could you please log in and retest and if you are still experiencing any issues please respond to my private message and I will assist further.

 

Thank you




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Member Since: ‎06-24-2016
Posts: 1
Message 78 of 166 (1,378 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach - I'm having this exact same issue. Is it something you could help with?

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Member Since: ‎07-24-2016
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Message 79 of 166 (1,334 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am going to tag along with this thread.  Is there any way to have my "new" account be the only one when I log in, or at least changed to the "Main" account.

 

It is verry annoying and I have tried calling in about it.  They told me to go to my local service center.  They told me to call.  All I did was move.

 

any help would be greatly appreciated.

 

Thanks!!

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Message 80 of 166 (1,281 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

cw118 -- Got you taken care of per your private message.




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Message 81 of 166 (1,281 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ThaZiPSteR -- Got your user ID linked with your new account only. Can you see if everything is working now? 




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Member Since: ‎07-25-2016
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Message 82 of 166 (1,276 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the exact same issue, please help! 

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Message 83 of 166 (1,270 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

alyssaqsmith -- Got your user ID linked with your new account only. Can you see if everything is working now? 




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Message 84 of 166 (1,246 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

It is working!  Thank you very much!

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Message 85 of 166 (1,242 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

You're welcome! 




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Member Since: ‎07-29-2016
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Message 86 of 166 (1,186 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have the same issue, please delete my old address, thanks very much

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Message 87 of 166 (1,132 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ComcastZach  --  that appears to have taken care of it!  thanks so much!!

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Message 88 of 166 (1,031 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

joanmar1 -- I got your previous account unlinked and have your user ID linked with your current account. Can you see if everything is working now? 




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Message 89 of 166 (1,031 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ThaZiPSteR -- You're welcome! Thanks for letting me know it's working now. 




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Member Since: ‎07-29-2016
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Message 90 of 166 (1,019 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach- Thanks very much for fixing this problem, everything is working great now!!!!

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Message 91 of 166 (1,015 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

joanmar1 -- You're welcome! 




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Member Since: ‎08-08-2016
Posts: 1
Message 92 of 166 (832 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Also having the same issue, can you fix this for me?

 

Thanks!

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Member Since: ‎03-31-2015
Posts: 8,256
Message 93 of 166 (816 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi sims06 -- I can fix that for you. I've got your user ID unlinked from your previous account and have it linked with your current account only. Can you sign in to see if everything is working now?




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Member Since: ‎08-11-2016
Posts: 2
Message 94 of 166 (760 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach,

 

I'm having the same problem as everyone else. Can you unlink me from my inactive account?

 

Thanks!

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Member Since: ‎03-31-2015
Posts: 8,256
Message 95 of 166 (754 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

timko21 -- Yes I can. I've got your user ID unlinked from your previous account and have it linked with your current account only. Can you sign in to see if everything is working now?




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Member Since: ‎08-11-2016
Posts: 2
Message 96 of 166 (752 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes, this appears to be working now. Thanks so much!

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Member Since: ‎03-31-2015
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Message 97 of 166 (748 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

timko21 -- You're welcome!




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Member Since: ‎08-11-2016
Posts: 2
Message 98 of 166 (737 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there,

 

Appears I have the same issue.  Trying to click 'move or transfer services' link from acct page and the page will not load.  I don't see where I have multiple addresses, but is this the fix I also need?

 

Thanks

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Member Since: ‎08-11-2016
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Message 99 of 166 (735 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

weird, the page finally loaded after 15 minutes...  I think we're good.

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Member Since: ‎08-26-2011
Posts: 1
Message 100 of 166 (714 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi, I've been having the same issue since yesterday. I just moved recently, so that's probably what's causing the problem. Can you unlink my inactive account?

 

Thanks in advance!