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Cannot view any page other than account preferences, successful login always redirects me there.

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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi rhop55,  I have unliniked your accounts, could you please retest and if you are still having issues please respond to my private message.

 

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi rhop55, thank you for the response to my private message, glad I was able to correct your issue.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi, I am having this same issue and spent 4 frustrating hours on the phone with 5 different reps today and no one had a clue. If someone can help me resolve this same issue, it would be great. 

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi waterbucket007, thanks for working with me via private message, glad to hear everything is working for you.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi markmarra, I have responded to your private message.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi markmarra, thanks for the reply via private message and glad everything is now working properly for you.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I too have the same problem.  So frustrating!

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having this same problem after moving. Can you help me with this too?
New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello, I am also having this same problem.  I only show preferences when singing in, and I can only view my email.

 

I also recently moved and transferred my service and made the mistake of linking my new account to my old one.

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have been having this same issue.  Any help would be appreciated Smiley Happy 

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi nannyval, I have responded to your private message please let me know if you are still experiencing issues.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi reidbee, and amm5061, I will be working on both of your account preference issues and will send you a private message if I need  further information. Please reply to my private message.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi amm5061, I have unlinked your old account. Can you please login and verify it is correct on your side?

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi snearhar95, I have responded to your private message.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi snearhar95, thank you for the reply via private message and glad that everything is now working for you.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Thank you for you reply to my private message Reidbee, glad everything is now working.

 

Thank you for your time




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes! Everything seems to be working correctly now.  Thank you very much!

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi amm5061, glad I could help, please let me know if you have any questions or concerns in the future.

 

Thank you 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue.  My old account is still linked to my new, and it makes it so i can't use my new account on the xfinity apps.  Help would be appreciated.

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi team-c, I have unlinked your accounts can you please log in and retest, and if you are still experiencing issues please respond to my private message and I will assist further.

 

Thank you




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello!

 

I'm having the same issue. I called tech support yesterday but they weren't able to solve this issue. Could you please try to help me?

 

Thanks,

Elena

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Same issue here. Been on the phone with customer service. Was promised resolution in 24 hours and a call back. I got neither.

 

I would be delighted if you could help me.

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue can you please assist?

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Elena,  I have unlinked your accounts can you please log in and retest,  and if you are still having issues please respond to my private message and I will further assist.

 

Thank you




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Phill!

 

It solved my problem! Thank you so much!

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

No problem at all, please let me know if you have any questions in the future.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi AARes, I should have corrected this issue for you. Could you please log in and retest and if you are still experiencing any issues please respond to my private message and I will assist further.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach - I'm having this exact same issue. Is it something you could help with?

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am going to tag along with this thread.  Is there any way to have my "new" account be the only one when I log in, or at least changed to the "Main" account.

 

It is verry annoying and I have tried calling in about it.  They told me to go to my local service center.  They told me to call.  All I did was move.

 

any help would be greatly appreciated.

 

Thanks!!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

cw118 -- Got you taken care of per your private message.




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Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ThaZiPSteR -- Got your user ID linked with your new account only. Can you see if everything is working now? 




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the exact same issue, please help! 

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

alyssaqsmith -- Got your user ID linked with your new account only. Can you see if everything is working now? 




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

It is working!  Thank you very much!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

You're welcome! 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have the same issue, please delete my old address, thanks very much

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ComcastZach  --  that appears to have taken care of it!  thanks so much!!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

joanmar1 -- I got your previous account unlinked and have your user ID linked with your current account. Can you see if everything is working now? 




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Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

ThaZiPSteR -- You're welcome! Thanks for letting me know it's working now. 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach- Thanks very much for fixing this problem, everything is working great now!!!!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

joanmar1 -- You're welcome! 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Also having the same issue, can you fix this for me?

 

Thanks!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi sims06 -- I can fix that for you. I've got your user ID unlinked from your previous account and have it linked with your current account only. Can you sign in to see if everything is working now?




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Zach,

 

I'm having the same problem as everyone else. Can you unlink me from my inactive account?

 

Thanks!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

timko21 -- Yes I can. I've got your user ID unlinked from your previous account and have it linked with your current account only. Can you sign in to see if everything is working now?




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes, this appears to be working now. Thanks so much!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

timko21 -- You're welcome!




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there,

 

Appears I have the same issue.  Trying to click 'move or transfer services' link from acct page and the page will not load.  I don't see where I have multiple addresses, but is this the fix I also need?

 

Thanks

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

weird, the page finally loaded after 15 minutes...  I think we're good.

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi, I've been having the same issue since yesterday. I just moved recently, so that's probably what's causing the problem. Can you unlink my inactive account?

 

Thanks in advance!