Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,612,303

members

23

online now

1,793,946

discussions

Back to Top

Cannot view any page other than account preferences, successful login always redirects me there.

SOLVED
Highlighted
Posted by
Regular Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-31-2016
Posts: 1
Message 1 of 166 (8,784 Views)

Cannot view any page other than account preferences, successful login always redirects me there.

I am able to successfully log in to comcast.net (given that my username is displayed and I am not getting any errors) but no matter how I try I am always re-directed to the User Settings/Preferences page. I cannot view my bill, services, etc. I have seen other forum posts regarding this issue and it seems my username is probably not linked correctly, as I had a previous account at another service address closed. I have talked with 3 different people now with no success.

165 REPLIES
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 2 of 166 (9,589 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi jsaldate -- I can help with your user name issue. I received your private message and have sent a reply. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-27-2015
Posts: 3
Message 3 of 166 (8,765 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have been having this same problem - please post a solution.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 4 of 166 (8,738 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi tnk123 -- Your user ID was linked to both your previous account and active account. It has now been moved to your active account only. Can you check this to see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-27-2015
Posts: 3
Message 5 of 166 (8,724 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Working good again. Thank You !!!

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-27-2015
Posts: 3
Message 6 of 166 (8,723 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Ooops - spoke too soon. Can now see account info, but all my other "users" accounts are gone, Also, cannot retrieve email on web.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 7 of 166 (8,701 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

tnk123 -- I reviewed this and am showing all other user ID's were moved over and are linked to your account. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-03-2016
Posts: 2
Message 8 of 166 (8,679 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach, can you please help me with the same issue? I've gone round and round with your live chat folks all afternoon, and I'm tired of resetting my cache for about the 10th time.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 9 of 166 (8,675 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

2016forever -- Yes I can and have done so. Can you see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-03-2016
Posts: 2
Message 10 of 166 (8,674 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

That worked! Thank you. 

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 11 of 166 (8,672 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

2016forever -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-05-2016
Posts: 2
Message 12 of 166 (8,644 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello zach,

 

I too am having the same exact issue. Can you help?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-05-2016
Posts: 1
Message 13 of 166 (8,624 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue, please help

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 14 of 166 (8,609 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

teambringit75 -- Your email has now been linked to your active account. Can you see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 15 of 166 (8,609 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

chin14 --  Your email has now been linked to your active account. Can you see if everything is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-05-2016
Posts: 2
Message 16 of 166 (8,597 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach,

 

Yes everything looks fine. Thank you!

 

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 17 of 166 (8,596 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

teambringit75 -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-24-2016
Posts: 2
Message 18 of 166 (8,573 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having this issue as well. Could you help me resolve it? My username on the forums is different than my login name, so I can private message you that if you need it. Thanks!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 19 of 166 (8,561 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Madesson -- Yes sir, I got you. Your username is linked to your Comcast.net email which is what I needed. Your email is now linked to your active account only. Can you see if all is working? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎12-19-2014
Posts: 4
Message 20 of 166 (8,553 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there, I'm having the same problem as well. Can you help me out?

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 21 of 166 (8,545 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

roundyroundy -- Yes I can. Your email is now linked to your active account only. Can you see if all is working?




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎12-19-2014
Posts: 4
Message 22 of 166 (8,544 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes! Thanks so much.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 23 of 166 (8,543 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

roundyroundy -- You're welcome! 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-24-2016
Posts: 2
Message 24 of 166 (8,526 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Now it's working. Thanks a lot!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 25 of 166 (8,505 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Madesson -- You're welcome!




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-08-2016
Posts: 2
Message 26 of 166 (8,492 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue.  Trying to pay my bill but no matter what, it always sends me back to my "preferences" pages.  Have been on the phone with customer service several times and this still has not been resolved.  Please help!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 27 of 166 (8,486 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

retroraven -- Your email was linked to both your previous and current account. It has now been linked to your current account only. Can you see if all is working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-08-2016
Posts: 2
Message 28 of 166 (8,483 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

It worked!  Thanks so much.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 29 of 166 (8,480 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

retroraven -- You're welcome!




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Edited on
‎06-09-2016 12:19 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-09-2016
Posts: 2
Message 30 of 166 (8,426 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

[ Edited ]

ComcastZach: I'm having the same issue. When I log in, I'm always redirected to the email preferences page. My username was linked to two accounts: an active one, and one that was closed a couple of months ago. 

 

Could you please help? Thank you in advance!

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 31 of 166 (8,420 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

mmm0 -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-07-2016
Posts: 7
Message 32 of 166 (8,418 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

@ComcastZach can you unlink my old account from my email address too please?

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 33 of 166 (8,414 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jlsherrin -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now?




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-07-2016
Posts: 7
Message 34 of 166 (8,412 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Apparently I just need to post in the right thread. 

 

Big thanks to ComcastZach for helping all of us poor souls that want to keep our website account the same if we move.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,256
Message 35 of 166 (8,408 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jlsherrin -- You're welcome!




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-11-2016
Posts: 1
Message 36 of 166 (8,340 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach - Can you help me out I'm having the same issue.

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 37 of 166 (8,338 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi gwg, I can assist. I will send you a private message to further assist.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 38 of 166 (8,330 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi gwg4, thank you for responding to my private message and glad to hear that this was already resolved.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-13-2016
Posts: 1
Message 39 of 166 (8,247 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

How can I fix my account I moved 8 months ago and have talked to so many different people with no help that I'm about 2 seconds away from canceling my service. I was told I couldnt take off my old address as if that makes since I haven't lived there since October and have no ties to that property whatsoever but yet it has to remain as my primary residence on my account....

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-09-2016
Posts: 2
Message 40 of 166 (8,187 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.


ComcastZach wrote:

mmm0 -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now? 


Works great now. Thank you!

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 41 of 166 (8,149 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Nichole_renee, I have unlinked from what I see the old account. Could you please log in and retest and let me know if you see a difference? If not please respond to my private message and I will assist further.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-22-2016
Posts: 1
Message 42 of 166 (7,883 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Please unlink my old, inactive account please.

 

Thanks.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-14-2014
Posts: 3
Message 43 of 166 (7,782 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue. Please help getting stuck on preferences page!

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 44 of 166 (7,751 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi cerickson85, I have unlinked your accounts can you please retest and let me know if you see a difference?

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-17-2013
Posts: 9
Message 45 of 166 (7,533 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Haveing the same problem can you help me too?

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 46 of 166 (7,520 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi bdw354, I have unlinked your accounts. If you are still having issues please respond to my private message.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 47 of 166 (7,517 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi bdw354, thank you for responding on the other post, glad I was able to get this corrected for you.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-05-2015
Posts: 1
Message 48 of 166 (7,478 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue, spend a lot of time with a tech guy asking me about modem and router settings. I knew it was nothing to do with this issue, but the guy is like "hey you should follow my instructions."

Could you help me with issue? Thank you so much!

Posted by
Administrator

Member Since: ‎04-01-2015
Posts: 5,266
Message 49 of 166 (7,399 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Waterbucket007, I have unlinked your accounts could you please log in and let me know if you see a difference.  If not please respond to my private message and I assist further.

 

Thank you




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-07-2016
Posts: 1
Message 50 of 166 (7,364 Views)

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there, I have been having the same issue for the past few days. I moved and was able to see info for both addresses but now all I get is the preferences page. Would appreciate your help!