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Cannot view any page other than account preferences, successful login always redirects me there.

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Regular Visitor

Cannot view any page other than account preferences, successful login always redirects me there.

I am able to successfully log in to comcast.net (given that my username is displayed and I am not getting any errors) but no matter how I try I am always re-directed to the User Settings/Preferences page. I cannot view my bill, services, etc. I have seen other forum posts regarding this issue and it seems my username is probably not linked correctly, as I had a previous account at another service address closed. I have talked with 3 different people now with no success.

Accepted Solution

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi jsaldate -- I can help with your user name issue. I received your private message and have sent a reply. 

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Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi jsaldate -- I can help with your user name issue. I received your private message and have sent a reply. 




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

I have been having this same problem - please post a solution.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi tnk123 -- Your user ID was linked to both your previous account and active account. It has now been moved to your active account only. Can you check this to see if everything is working now? 




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Working good again. Thank You !!!

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Ooops - spoke too soon. Can now see account info, but all my other "users" accounts are gone, Also, cannot retrieve email on web.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

tnk123 -- I reviewed this and am showing all other user ID's were moved over and are linked to your account. 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach, can you please help me with the same issue? I've gone round and round with your live chat folks all afternoon, and I'm tired of resetting my cache for about the 10th time.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

2016forever -- Yes I can and have done so. Can you see if everything is working now? 




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

That worked! Thank you. 

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

2016forever -- You're welcome! 




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hello zach,

 

I too am having the same exact issue. Can you help?

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue, please help

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

teambringit75 -- Your email has now been linked to your active account. Can you see if everything is working now? 




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Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

chin14 --  Your email has now been linked to your active account. Can you see if everything is working now? 




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach,

 

Yes everything looks fine. Thank you!

 

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

teambringit75 -- You're welcome! 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having this issue as well. Could you help me resolve it? My username on the forums is different than my login name, so I can private message you that if you need it. Thanks!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Madesson -- Yes sir, I got you. Your username is linked to your Comcast.net email which is what I needed. Your email is now linked to your active account only. Can you see if all is working? 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there, I'm having the same problem as well. Can you help me out?

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

roundyroundy -- Yes I can. Your email is now linked to your active account only. Can you see if all is working?




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

Yes! Thanks so much.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

roundyroundy -- You're welcome! 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Now it's working. Thanks a lot!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Madesson -- You're welcome!




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

I'm having the same issue.  Trying to pay my bill but no matter what, it always sends me back to my "preferences" pages.  Have been on the phone with customer service several times and this still has not been resolved.  Please help!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

retroraven -- Your email was linked to both your previous and current account. It has now been linked to your current account only. Can you see if all is working now? 




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

It worked!  Thanks so much.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

retroraven -- You're welcome!




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Re: Cannot view any page other than account preferences, successful login always redirects me there.

ComcastZach: I'm having the same issue. When I log in, I'm always redirected to the email preferences page. My username was linked to two accounts: an active one, and one that was closed a couple of months ago. 

 

Could you please help? Thank you in advance!

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

mmm0 -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now? 




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

@ComcastZach can you unlink my old account from my email address too please?

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jlsherrin -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now?




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Apparently I just need to post in the right thread. 

 

Big thanks to ComcastZach for helping all of us poor souls that want to keep our website account the same if we move.

Admin1

Re: Cannot view any page other than account preferences, successful login always redirects me there.

jlsherrin -- You're welcome!




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Zach - Can you help me out I'm having the same issue.

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi gwg, I can assist. I will send you a private message to further assist.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi gwg4, thank you for responding to my private message and glad to hear that this was already resolved.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

How can I fix my account I moved 8 months ago and have talked to so many different people with no help that I'm about 2 seconds away from canceling my service. I was told I couldnt take off my old address as if that makes since I haven't lived there since October and have no ties to that property whatsoever but yet it has to remain as my primary residence on my account....

New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.


ComcastZach wrote:

mmm0 -- Yes I can. Your email address has been linked to your active account only. Can you see if it's working now? 


Works great now. Thank you!

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Nichole_renee, I have unlinked from what I see the old account. Could you please log in and retest and let me know if you see a difference? If not please respond to my private message and I will assist further.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Please unlink my old, inactive account please.

 

Thanks.

Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

I am having the same issue. Please help getting stuck on preferences page!

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi cerickson85, I have unlinked your accounts can you please retest and let me know if you see a difference?

 

Thank you




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Haveing the same problem can you help me too?

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi bdw354, I have unlinked your accounts. If you are still having issues please respond to my private message.

 

Thank you




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Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi bdw354, thank you for responding on the other post, glad I was able to get this corrected for you.

 

Thank you




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Regular Visitor

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Having the same issue, spend a lot of time with a tech guy asking me about modem and router settings. I knew it was nothing to do with this issue, but the guy is like "hey you should follow my instructions."

Could you help me with issue? Thank you so much!

Official Employee

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi Waterbucket007, I have unlinked your accounts could you please log in and let me know if you see a difference.  If not please respond to my private message and I assist further.

 

Thank you




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New Poster

Re: Cannot view any page other than account preferences, successful login always redirects me there.

Hi there, I have been having the same issue for the past few days. I moved and was able to see info for both addresses but now all I get is the preferences page. Would appreciate your help!