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Cannot pay my bill online

Posted by
Regular Visitor
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Message 1 of 6
996 Views

When I receive my bill from xfinity via email, it states my amount due, and has a link where I can "View & pay now." However, when I follow the link to my xfinity account online, my "Total balance due" is $0.00. When I click the link to "Make a Payment," I'm taken to a page that has no options for paying my bill (see picture below). Also note that according to my account, I'm not subscribed to any services, which is clearly incorrect, as I'm receiving bills.

 

I'd like to be able to pay my bill online. When I called xfinity directly, I was placed on hold several times, before being told that the problem was noted and would be fixed, then being sent a pamphlet on how to navigate the website, as if the problem is that I don't know how to use the internet correctly.

 

5 REPLIES
Posted by
Visitor
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Message 2 of 6
918 Views

I have the same problem, I called them and was told that the page was being rebuilt but its been (2) months and the problem is still there. I cannot pay on line through the account log in, I have to call them. And to think they are providing our internet service!

Posted by
Official Employee

Message 3 of 6
836 Views

Hi osowemino,  I have responded to your private message.

 

Thank you




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Posted by
Official Employee

Message 4 of 6
836 Views

Hi Photon2356, I apologize for your experiences with your account online, I will send you a private message to further assist with this issue.

 

Thank you




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Posted by
Service Expert

Message 5 of 6
779 Views

Duplicate Post Removed from the Forums. Your OTHER topic was escalated to the Comcast Team available to the forums.

Posted by
Official Employee

Message 6 of 6
681 Views

Hi osowemimo, thank you for working with me via private message and glad I was able to assist in transferring your username to your current account.  If you have any questions or concerns in the future, please let me know.

 

Thank you




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