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Cannot add alert/ account recovery phone number.

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I created a new comcast account for myself. However, when I try to enter my phone number it says it is already in use. It is in use because my parrents use comcast and we set up my number on their account so I would be any needed notices.

I want to add the same number to my account, but I cannot.

The number is already associated with the account because if I call support and enter my number it asks for the address because it knows 2 accounts use that number, but I will not let me use it for allerts or recovery.

 

Thanks.