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Can the website keep me logged in longer than a few minutes?

Posted by
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Message 1 of 9
387 Views

I logged in to my account on the comcast/xfinity website, did some other stuff without closing the browser, and less than a half hour later, returned to xfinity. It asked for my credentials again. This is my computer which doesn't leave my room. Is there a way to keep it logged in at all?

8 REPLIES
Posted by
Official Employee

Message 2 of 9
322 Views

Hello, amypond. When you log into your account at xfinity.com there should be a box labeled Stay signed in located below the credential fields that you can check to enable this feature. Please let me know if you have any additional questions or concerns.




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Message 3 of 9
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This is what I see when I login. (I've blocked out the personal portion of my email) Am I missing something? *confused*

xflogin.jpg
Posted by
Official Employee

Message 4 of 9
262 Views

 

amypond, are you using the same browser on a different device? Perhaps you cleared cache and cookies? This would remove all site data. 

 

KenF




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Message 5 of 9
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I only access Comcast's site on one browser on one device, and haven't cleared cookies or cache. I have https://customer.xfinity.com/#/devices bookmarked. Interestingly, I appear to be logged in for a second but then it redirects me to the login screen shown in the image.

Posted by
Official Employee

Message 6 of 9
170 Views

Hello amypond.

 

Can you please tell us which web browser and version you are using?




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Posted by
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Message 7 of 9
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Chrome 61.0.3163.91 (Official Build) (64-bit)

It updated to latest version when I checked.

Posted by
Problem Solver

Message 8 of 9
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amypond,  Just a suggestion here..  I use chrome, and have various comcast sites bookmarked.  Have you tried a direct link to the forums for a bookmark?  I've found, once in the forums, I can connect to other areas of comcast.  Some do require additional sign in authorizations, but the initial forums bookmark should keep you signed in.

http://forums.xfinity.com/

Hope this helps, good luck

ciao, bj

 

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Message 9 of 9
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It's a good idea. Navigating from the forums, I keep my credentials if I go to my.xfinity.com, but when I go to My Account via the forums or my.xfinity, customer.xfinity.com redirects to login.comcast.net, the page screenshot above.