Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,708,495

members

73

online now

1,872,160

discussions

Back to Top

Can't upgrade or manage my plan online

Posted by
New Poster
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 1 of 11
753 Views

I cannot update or manage my plan online. When I try to upgrade/manage/view my plan online I get the following message: We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173. I don't want to do it by phone, I want to do it online, and this option used to be available. How can I view avalable plans and choose from them online?

10 REPLIES
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 2 of 11
677 Views
Same issue and was told too bad if you have a question call - looking into dish network
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 11
641 Views

I have the same issue!

Posted by
Official Employee

Message 4 of 11
618 Views

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 5 of 11
618 Views

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 11
460 Views

Rather than helping each person individually, wouldn't it be best to address the issue at hand?  It seems that NOBODY can access this page.  Is this an intentional method to get people to call rather than allowing us to browse services without the pressure of a salesperson?

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 11
377 Views

I have been having the same issue for the past several months. I tried to use the chat option but it was so slow I gave up.

Please assist or fix your website. I didn't used to have this problem before.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 11
356 Views

Same issue here 

 

Tried chatting with a tech .... India based....  Customer service is weak...  The techs just read a script... I asked what my options were for renewing under a new plan and just as I suspected the answer was that promotions have expired blah blah blah.... Scripted answer....  Where is the customer service I got two years ago when I signed up???  I left ATT for this very reason.... Should I start looking for another option again!!

Posted by
Official Employee

Message 9 of 11
296 Views

Hello All,

 

Because this is an issue for some customers, the reason we ask to address the issue individually is so we can gather your personal account information to see what offers or promotions we have available and discuss the options with you. We are aware this is an issue for some, and are trying to find the cause. 

 

If you would like to discuss the promotional offer is your areas, please feel free to reach out and we can help. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 10 of 11
282 Views

Ditto here also - have to call in to manage plan. This becomes difficult while sitting at ones desk and chat can't help on the downgrade end.  Is there another option?

 

THX

Posted by
Official Employee

Message 11 of 11
226 Views

Hello alphabet158, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon