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Can't complete profile set-up

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 13
2,134 Views

New customer. Trying to complete the profile set up but when I get to end and click the watch TV it still shows profile not complete and the learn about xfinity connect, watchlist and favorite channels are showing not complete. Have tried a dozen times on 3 different computers. Won't complete. Called customer service and got cut off while on hold. Why won't this complete?

12 REPLIES
Posted by
Regular Contributor

Message 2 of 13
2,116 Views

Mine has said that since Comcast rolled that out, however it doesnt stop it from not working, even with the profile not complete... im still able to change channels, program my dvr, etc online

Posted by
Visitor
Message 3 of 13
2,023 Views

I have similar error message - looking for me to do one more thing to be completed and no matter how many times I go through it (doing each step), it keeps telling me it needs to be done.  Smiley Sad

 

Who/Where should I contact to get this fixed for me, and apparently for others as well?

Posted by
Official Employee

Message 4 of 13
2,019 Views

LovinIgT wrote:

I have similar error message - looking for me to do one more thing to be completed and no matter how many times I go through it (doing each step), it keeps telling me it needs to be done.  Smiley Sad

 

Who/Where should I contact to get this fixed for me, and apparently for others as well?


What is the last step it is telling you to complete?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Visitor
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Message 5 of 13
1,979 Views

I'm having the same thing.  The only thing it is still asking me to do is the first thing; "Learn About Xfinity Connect". It has taken me about 6 times going thru all the steps to get it to remember my progress this far.  At one point it started me over.  

 

Nate

Posted by
Official Employee

Message 6 of 13
1,962 Views

natematter wrote:

I'm having the same thing.  The only thing it is still asking me to do is the first thing; "Learn About Xfinity Connect". It has taken me about 6 times going thru all the steps to get it to remember my progress this far.  At one point it started me over.  

 

Nate


After clicking continue on the Xfinity Connect tutorial, you must keep hitting continue until you finish the whole thing. You cannot exit out during the process or it will not save.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Visitor
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Message 7 of 13
1,959 Views

Ok, I did what you said; started at the top and click on the "Save & Continue" button and I cannot click the "Save & Continue" button on the "Change channel from your pc" screen.  When I click it, it instantly refreshes, but doesn't advance to the next tab.  If I click on the next tab I can continue, but doesn't fully complete the process when I "complete" the setup.  It is still showing that the "Learn About Xfinity Connect" as the drop down reminder from the Xfinity home page.

 

Nate

 

 

Posted by
Official Employee

Message 8 of 13
1,956 Views

natematter wrote:

Ok, I did what you said; started at the top and click on the "Save & Continue" button and I cannot click the "Save & Continue" button on the "Change channel from your pc" screen.  When I click it, it instantly refreshes, but doesn't advance to the next tab.  If I click on the next tab I can continue, but doesn't fully complete the process when I "complete" the setup.  It is still showing that the "Learn About Xfinity Connect" as the drop down reminder from the Xfinity home page.

 

Nate

 

 


During the process, click "Continue" on the Connect one then hit "Exit Set-Up" at the choose service area screen.

 

I know I told you not to do this but it just worked for me on a dummy account.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Visitor
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Message 9 of 13
1,953 Views

No change.  I started from the top, did what you asked and still shows "Learn About Xfinity Connect" still needing to be completed.  Next time thru pressed continue on the "Choose area" and exit on the DVR and still the same result.

 

Nate

 

Posted by
Official Employee

Message 10 of 13
1,948 Views

natematter wrote:

No change.  I started from the top, did what you asked and still shows "Learn About Xfinity Connect" still needing to be completed.  Next time thru pressed continue on the "Choose area" and exit on the DVR and still the same result.

 

Nate

 


Go here and look on the right hand side of the page. Do the Profile Completion Tips add up to 100%?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Visitor
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Message 11 of 13
1,944 Views

Nope, showing 90% and still missing the "Learn About Xfinity Connect".

 

Nate

Posted by
Silver Problem Solver

Message 12 of 13
1,931 Views

Hello,

Try clicking on the learn about xfinity connect link that is how I got it to work.

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Posted by
Visitor
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Message 13 of 13
1,582 Views

I have had the same problem.  When you attempt to put in your service area it still does not give you a green check mark.  I have tried different browsers, etc and still cannot complete. This is clearly a Comcast problem that needs to get fixed, especially for a new customer who was with Dish for 15 years and switched over to Comcast....May have been a mistake.  BTW, when you click on % of completion it says 0 steps remaining.