I used to use MyYahoo as my home page because it allowed me to customize which features to include on my home page, and how to arrange them on the page. I chose to include headline summaries and links from a variety of news sources (including the New York Times, L.A. Times, USA Today, sports news, science news, PCWorld, and PCMag.com), my local weather, my calendar, and a summary of new Yahoo email messages. I also included the Xfinity bar in my browser's tool bar.
I switched to Xfinity for my home page because it had more information on what's on my Comcast cable TV.
What I like best about the new Xfinity home page is its links to my TV set, including TV listings and my DVR manager, and its links to my Xfinity email and phone messages. But I would prefer if it allowed me the option of customizing at least some of what's on my Xfinity home page. Plus it needs to add my calendar events for the day and my to-do list. A grocery shopping list would also be a nice feature to have.
The current version of the Xfinity page is too busy, and it has too much gossip about TV and entertainment personaities while lacking information on todays TV highlights and program reviews.
I also want the local weather to be in a more prominent location. I didn't even realize it was on the page and was relying on WeatherBug for local weather (WeatherBug gives me up to the minute temperature, wind and rain data from weather equipment installed at local schools.) I also like the link to local news.
I switched from PC to Apple Mac a couple of years ago. As a result I can't use some of the Constant Guard security features provided by Xfinity nor the tune-up assistance to speed up its use.
Does Comcast ever ask their customers if they want their home page changed? I think not!!! Why keep inventing the wheel? Six Sigma would indicate to improve only what the customer would pay for. Make one person happy they will tell 3 friends. tick off one person they will complain to 20 people. Gee what do you think comcast should do?
I can understand the need to change everything, but who in the **** decided that I should not have the ability to customize a home page to fit my needs. I did not like losing that ability in the last "modernization" of the site but it was not too hard to live with.
This new home page completely sucks
To say that you are determined to fulfill the needs of your customers and then provide a POS like this with no way to customize it for personal use is a complete falsehood.
In regard to how we collect our feedback, we have research and usability teams that conducted independent testing that informed the site design. Then we began testing the page with a small group of customers in April, collecting feedback, and making adjustments based on that feedback. In June, we began offering a preview of the new site to ALL customers from the Xfinity.com home page. That preview included a link to a survey. Now that the site is live, there's a survey link available on the home page - its currently in the 5th spot in the main promotional window. Here's the link, but the feedback isn't public:
In regard to offering the ability to customize, we did previously offer this feature as some of your recall, but it was discontinued in 2010 due to low usage. The amount of time and resources that were required to maintain the customizable site didn't justify the limited amount of usage that the site got. Just speculation, but this is probably the same reason that Google is discontinuing iGoogle. But, we are currently looking into ways in which we can allow customers some level of customization of the home page.
Thanks again for the feedback. We hope you'll continue to use the page and keep it as your home page. We know sometimes change can be hard, but after using it for a bit, we think you might even like it better.
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So in other words, even though virtually every post here BEGS you to put the home page back the way it was and tells you how much we all hate the new one, your answer is, "Try it, you'll like it." That doesn't jibe with your earlier posts that said you're taking our concerns seriously and will consider revamping the page to be how we want it. Somehow I get the feeling that all of these nameless people who you say really like the new version are about 17 years old.
Amen. Change for the sake of change is a pain and this one is most painful. I too would be happy to have the old format; at least I knew where to find things. This new format disease must be a symptom of too many people with not enough to do, 164 replies with only 14 kudos. That ought to tell anyone this is just making users angry. Tom Kirchgessner
I filled out the survey linked above and I seriouly doubt it wil do any good. From what I have been reading on this forum, most of the feedback and/or suggestion given here are not even being seriously considered.
As to specifics of why I hate (and am no longer using the new homepage) :
The "news" bars are way too big, I have no choice as to where they display or even what is displayed. I could care less about what is happening with the latest "newsworthy" overpaid so-and-so out of Hollywood but that seems to be the emphasis of this "new improved" homepage. I am not some brain dead sheeple who needs my news choices selected for me and have no use for Comcast's choices.
Not only that but now I am being bombarded with emails from Comcast ever since my first post here. Every one of those emails say a reply has been made to my comment but none of them are replies. They seem to be autosent by any post made by anyone on this forum.
Eric, what you need to understand is that anything requires we users to learn new locations etc. When we already know where and how to get what we are interested in, a new format requiring us to relearn seems to us a waste of time.
WHY CHANGE THE OLD PAGE? WHAT'S THE PURPOSE? IF I WANT TO WATCH TV I WATCH TV...NOT ON THE COMPUTER..WHEN I'M ON THE COMPUTER I WANT TO USE THE COMPUTER..SO WHY ALL THE JUNK ABOUT TV ON THE RIGHT SIDE OF THE NEW PAGE..AND THE LEFT SIDE IS SO HUGE IT'S RIDICULOUS...
CHANGING MY EMAIL SO I DON'T NEED COMCAST HOMEPAGE....PHEWWWWWWWWWWWW
SURE ALL THE MONEY YOU PAY COMCAST AND FOR INTERNET, TV AND PHONE PACKAGE AND THEY STICK THE TV ON HERE...AND THE VOICEMAIL...DON'T USE IT...DON'T WATCH TV ONLINE EITHER....JUST STUPID THAT'S ALL.
NOT IT'S NOT ABOUT A GOOD CHANGE EITHER....IT'S JUST DUMB!!!!!!!!!!!!!!!
ComcastEric..who is your supervisor since you are obviously not putting credence in the feedback you are getting. It's demeaning to imply that just because we may think the new homepage is second rate, hard to maneuver, too busy, lacks intellectual content, and full of useless tabs, that one is resistant to change. What an insult. We are the customer, not you.
ComcastEric, as you can see from these numerous posts, the new Comcast / Xfinity home page isn't being welcomed very positively. Personally, I hate it and have switched back to Yahoo. Comcast bleeds it's customers on a monthly basis for their service and I think that we should be heard - plain and simple, the new page sucks - we should have the option of switching back to the old page or use the "new and improved" mess you guys have put together. New isn't always better - especially in this case. I have a Comcast and Yahoo email account, so now I just have my Comcast messages forwarded to my Yahoo account - no need for the Comcast page anymore.
Are we still not able to customize the homepage for personal preference?...I refuse to view any of the "hot topic" issues because there's always a commercial first....just as bad as going to see a movie these days....if I wanted to see a commercial I'd watch television.
HATE IT - it now takes 27 clicks to get to my email. I already hated it before that you had to go to a separate screen to login but now it just got a whole lot more complicated. There may be some interesting features on this new site but for the most part I just want to get to my email quickly and this new design just makes it more aggrevating. Now I don't even care what else is on the site.