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2 accounts - Old account ruining experience

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Message 1 of 6
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After moving a while ago I was left with 2 accounts, as the person I saw in the Xfinity store said the best bet was to merge the accounts.

 

Well, now I have 2 accounts and although they have merged, the old one is still the "main" account. THis means that when I try to use the Xfinity smartphone apps they don't work. I don't get my streaming options, it can't find my DVR for recording, etc.

 

I've looked up and down this website but there doesn't seem to be any options for choosing your "main" account, or removing an old one. Someone help?

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Posted by
Admin1

Message 2 of 6
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Solution

Hi phillipkelsey -- I can help with this sign in issue. I have removed your user ID from your previous account and linked it with your current account only. Can you sign in to see if your apps work now?




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5 REPLIES
Posted by
Admin1

Message 2 of 6
894 Views
Solution

Hi phillipkelsey -- I can help with this sign in issue. I have removed your user ID from your previous account and linked it with your current account only. Can you sign in to see if your apps work now?




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
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Message 3 of 6
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Everything works thanks Zach!
Posted by
Admin1

Message 4 of 6
828 Views

You're welcome!




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Posted by
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Message 5 of 6
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Hi I am having the same issue. My old account is not allowing me to login to Xfinity wifi. Can you help me with this?

Posted by
Official Employee

Message 6 of 6
712 Views

Hi gholm1, I have responded to your private message.

 

Thank you




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