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why do I get "sorry network issue occured"

New Poster

why do I get "sorry network issue occured"

Why can't I log into xfinity wifi when I click on I am an xfinity customer and put in userid and password I get:This occurs on all xfinity wifi connections I try on my phone when away from home.  Samsung Galaxy S5

New Poster

Re: why do I get "sorry network issue occured"

Hello. I keep getting the same error. Sorry, a network issue occurred when I try to connect to my XFINITY wifi hotspot. Any idea how to connect or work around it
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Visitor

Re: why do I get "sorry network issue occured"

I'm experiencing the same issue today. Called Comcast...Went through 2 levels of support with no resolution.
Visitor

Re: why do I get "sorry network issue occured"

Im getting the same error as well. Support could not fix. Very frustrating.
New Poster

Re: why do I get "sorry network issue occured"

Same here!!!!! This is crazy!!! Does anyone know what's going on?
Visitor

Re: why do I get "sorry network issue occured"

The issue appears to be fixed now. Was able to log in normally this morning.
New Poster

Re: why do I get "sorry network issue occured"

Help! I'm getting the same issue, how was it solved?
New Poster

Re: why do I get "sorry network issue occured"

Same issue. All was working fine and then after being at school and conneting to the non-xfinity net work, after leaving the campus the xfifnity connection asked for the my user name and password and has failed to connect ever since. I've entered the user/pass a dozen times and it gives the same mesaage that you posted with or without uisng the xfinity app.

 

Phone: BLU R1 HD 

 

 

Is anyone at Xfinity monitoring ?!

Frequent Visitor

Re: why do I get "sorry network issue occured"

I get it when there are more than 20 devices being used on the account. On my old phone I used dolphin browser to log into the hotspot (chrome wouldn't work) and if needed I could remove a device so I could connect but this captive.portal.login app gives a "sorry, a network error has occurred.." instead of the option to remove a device.

I googled the xfinity hotspot login page in chrome and was able to force a chrome login but it was not easy. The captive.portal doesn't like to share..

New Poster

Re: why do I get "sorry network issue occured"

how did you force the login

New Poster

Re: why do I get "sorry network issue occured"

I have the same issue, when I type everything and click sign in, it says: "Sorry, a network issue occurred". I NEED HELP.
New Poster

Re: why do I get "sorry network issue occured"

I have an account. Why do I get sorry Network issue when I try to connect to my WiFi network
New Poster

Re: why do I get "sorry network issue occured"

Ever find A Way