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"my account" redirects to log in & "wifi on demand"

New Poster

"my account" redirects to log in & "wifi on demand"

Once I log in again, it redirects me to "wifi on demand". Can't even pay my bill without being redirected to a useless site where I can't do anything.

New Poster

Re: "my account" redirects to log in & "wifi on demand"

any luck with this?  I still can't log on to pay my bill

New Poster

Re: "my account" redirects to log in & "wifi on demand"

i'm also dealing with this issue.... anyone get a response yet?

New Poster

"my account" redirects to log in & "wifi on demand"

I too am having this issue, and it's infuriating. "useless" is the perfect descriptor for the site.

New Poster

Re: "my account" redirects to log in & "wifi on demand"

I am having the very same issue...when is this going to be fixed??????????

New Poster

Re: "my account" redirects to log in & "wifi on demand"

Same issue here.

 

Placed an order for xfinity internet, activated the account, tried to login and always get redirected to wifi on demand page....which has nothing.

New Poster

Re: "my account" redirects to log in & "wifi on demand"

Same issue...  Have tried clearing cache, different browsers, different computer all without success...

New Poster

Re: "my account" redirects to log in & "wifi on demand"

Facing the same issue..Unable to make the payment. 

 

Any fixes for this issue?

New Poster

Re: "my account" redirects to log in & "wifi on demand"

I also cannot log in and continuously get redirected to wifi on demand. Going on 2 days now. Need to pay bill. If I have to call, I'm cancelling.

New Poster

Re: "my account" redirects to log in & "wifi on demand"

Same thing and obviously none of us can pay and then we are all going to get late fees. This is he most ridiculous thing for a modern business who’s industry is literally the Internet the mess up. Repeatedly. With no responses. And no help. And not even the slightest adressal of the issue.
New Poster

Re: "my account" redirects to log in & "wifi on demand"

Is there still no fix for this? This is ridiculous. 

New Poster

Re: "my account" redirects to log in & "wifi on demand"

I am having this exact same issue.

The inability to pay my bill is the purest form of insanity.

 

Comcast- please respond and fix this redirect issue.

Official Employee

Re: "my account" redirects to log in & "wifi on demand"

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Mark a Best Answer!solution Icon

New Poster

Re: "my account" redirects to log in & "wifi on demand"

This has been happening for me for at least a year. We should be able to sign into our accounts without being routed to xfinity WiFi. Are we expected to not be able to use our online accounts? Because this is what is happening.
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