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"We couldn't sign you into My Account."

New Poster

"We couldn't sign you into My Account."

I signed up for an account for my new home on Monday and today when I went to check on my account, I got the attached error message (i.e., We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time.).

 

Is this a problem others have encountered? Is there a way to troubleshoot besides calling customer service?

 

Thanks for any insights!

 

Kyle

Screen Shot 2018-06-13 at 5.37.01 PM.png
Bronze Problem Solver

Re: "We couldn't sign you into My Account."

Known issue, so far with no resolution.  One of the employees should be by shortly to help.

New Poster

Re: "We couldn't sign you into My Account."

Thanks for the reply. Hoping they stop by soon--my service is being connected tomorrow, would be nice to be able to log in!

New Poster

Re: "We couldn't sign you into My Account."

 

I spoke with a representative on the phone yesterday and am still having an issue: now I no longer see an error screen, just a neverending "..." of the page trying to load. Can a Comcast rep please reach out here?

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