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"We couldn't sign you into My Account"

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"We couldn't sign you into My Account"

I posted here yesterday but still have not heard a response. I am still unable to access my account. Every time I try to log in I get the message pasted below. I would really appreciate some help with this.

 

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

Official Employee

Re: "We couldn't sign you into My Account"

 

Hello alexnesteruk, I can assist you with getting signed into your account. I want to check your account settings on the back end to make sure your provisioned correctly, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: "We couldn't sign you into My Account"

I have the same problem. Can you help me?
Official Employee

Re: "We couldn't sign you into My Account"

Hello,

 

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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