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"A communication error has occurred. We have been notified and are looking into the issue."

Regular Visitor

"A communication error has occurred. We have been notified and are looking into the issue."

I'm a new Xfinity customer and keep getting that message when I log-in to my account. Granted, my service won't be activated until Friday but I signed up and created a log-in since last week.

 

Anyone else have this issue?

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Official Employee

Re: "A communication error has occurred. We have been notified and are looking into the issue."

Hi TJZ115,

 

I can help look into this error. In order assist you, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


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