Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,784

members

1,533

online

29,044

topics

Top

cannot add my mobile number for 2 factor authentication,

New Poster

cannot add my mobile number for 2 factor authentication,

says already assigned to another account

Bronze Problem Solver

Re: cannot add my mobile number for 2 factor authentication,

One of the things Comcast overlooked when setting it up.  We have the same problem;  only have cell phones and each is "already assigned to another account."  Also no non-Comcast email address, and no need for one except for this.  Unfortunately, there isn't anything we can do about it.  Fortunately, you can click on "remind me later" (or something like that) in tiny text at the bottom of the page.  That seems to make the reminder go away for a while.

Official Employee

Re: cannot add my mobile number for 2 factor authentication,

Hi @mstolzenburg

 

The information provided by @Welcome_to_Post is correct. Unfortunately, if your phone number is already associated with another account, you will not be able to link the same phone to another account. We apologize for the inconvenience. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 186 views
  • 0 kudos
  • 3 in conversation