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Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

New Poster

Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

Seriously?

 

This has been a known issue for half of a decade.  There is NO excuse for this.

 

When I tried to pay my bill by phone, I was charged an extra $5 a month (half my bill) just for the privledge of paying a month in advance.

 

Can I just.....pay my bill?

 

Please?

 

 

Official Employee

Re: Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

Hi Caduceous,  thank you for reaching out, a lot of time this redirect is caused by the username is associated with an old inactive accounts.  I will gladly review this on my side for you, could you please send me a private message with your account information (your name, address, account number and username).

 

Thank you


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New Poster

Re: Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

Thank you.  That's likely what happened, as it happened the last time I tried to pay.

 

I'll PM you - thanks for the help.

Official Employee

Re: Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

Thank you, I have responded to your private message.

 

 


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Official Employee

Re: Xfinity Sign-In Redirect Still an Ongoing Issue After 5 Years

Hi Caduceous, thank you for working with me via private message. Please reach back out and let me know if you are still needing assistance.

 

Thank you


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