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Upgrading account on the website

Regular Visitor

Upgrading account on the website

I'm getting really tired of not being able to see my upgrades available on my account online. I do not want to call the 800 number provided to help me with my order when I click to see them. I do not want to talk to a sales rep. I just want to see what's available for my account so I can make the decision to switch to Verizon or not. This is a very shady sales tactic by Comcast and if I can't view my upgrades, I'll take my business else where. 

Official Employee

Re: Upgrading account on the website

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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Regular Visitor

Re: Upgrading account on the website

 Can't even send you a PM. This is the screen I get and it won't let me send you one. Ridiculous.Capture.JPG

Official Employee

Re: Upgrading account on the website

Hi @nperson. Sorry you're having trouble with our website. You may want to try to clear your cache and cookies, or try another web browser. Meanwhile, I have sent you a private message to reply to with your personal information. I'll be happy to help you from there. 

 

Thank you. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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