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Unreturned equipment charge when there is no change to account

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Unreturned equipment charge when there is no change to account

The last two months I started getting charged 2.50 for each box for a total of $7.50. Nothing was changed to my account. No equipment was swapped out but every month I have to call and get this charge removed. The first time they said the boxes were showing offline even though they were in use and working fine. They assured me I wouldnt see the charge again but the next bill showed the same charge. This is getting exhausting. 

Official Employee

Re: Unreturned equipment charge when there is no change to account

Hi girlbye, I can review these charges for you, could you please send me a private message with your account information (name on account, address  and account number).

 

Thank you


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Official Employee

Re: Unreturned equipment charge when there is no change to account

Hi girlbye, thank you for working with me via private message, please let us know if you have any questions in the future.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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