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Unable to sign in

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Unable to sign in

I am trying to sign into Xfinity, and I have received this note "Unfortunately, you won't be able to manage your account at this time.". I created an account when I purchased the internet service, but today, a comcast representative gave me an account number. When I use the account number, it says there is no primary user on the account. 

Official Employee

Re: Unable to sign in

Hi djnickhaled, I have responded to your private message.

 

Thank you


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We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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Official Employee

Re: Unable to sign in

Hi djnickhaled, thank you for working with me through private message and please reach back out if you are still needing assistance in the future.

 

thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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