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Signed into my account and trying to pay my bill but page will only load the word xfinity in the upper left hand corner with the words" skip to main section" above & below it. Please help?
Hi Hughes1612! I can look into this for you. By chance, did you recently transfer your services? Please send me a private message by clicking on my name, "ComcastChe" then click private message me.
In the body of this message please verify the first and last name of the account holder, and the street address associated with your services.
Just trying to view the bill online.
No problem logging in.
Tried logging out and back in with no problem.
When I sign in I see "Skip to main content".
When I click "View & Pay Bill", I see the same screen but with a slightly changed URL.
Tried it on these combinations:
Chrome on Windows 10
Edge on Windows 10
Chrome on Linux
Firefox on Linux
All have the identical problem.
I am experiencing the same issues. What is happening is that the website is dupicating the topics when selecting "My Account." You see the header of the page, then a break followed by another header and the full page. There are two buttons on the left side that state "Skip to Main Content," which brings you to the same page. You also have a pop-up at the bottom about the latest T&C that Comcast has.
When you make any selection on the page, you are not properly directed to the page. This occurs on any browser, old or new. You cannot access any function from this page.
Please see attached screen shot.
I have been unable to pay my bill through the app also! Very frustrating, as everything else works fine. It has been 3 months since it has worked. Something is wrong with your bill pay Comcast! It is making me angry to not be able to pay at my convenience online. I have very little time to do so and do not wish to spend all this time trying to make it work only to still not be able to pay. I called in to customer service last month because I couldnt even find a contact number. They did fix that problem but not the main payment one!
Sorry for the experience with our My Account App. Were you able to process your payment yet? If not, I'd like to look further into this issue to see how we can get this resolved.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.