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The Phone # is not correct ON CHAT SCREEN. You know that your Contact CHAT does NOT WORK

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The Phone # is not correct ON CHAT SCREEN. You know that your Contact CHAT does NOT WORK

You make Billions of Dollars. you pay 3rd world countries Pennies on a Dollar to answer your customer Support calls and you always have outages! Why do you charge us the Highest Service fee's for Lower than Subpar Customer Service and Options?? When you click on the CHAT NOW, you have to fill out information and yet the same Red Line states "Phone number is incorrect" .. You know that there isn't a place to put the phone # because other people have been discussing this on your board for over 2 years!! does this mean that you don't answer chats via the online portal?? 

 

When we call, we are Redirected for 15 Minutes! this is ridiculous because you're hoping that we hand up but you make sure that you tack on a late fee or an overage data fee automatically but we're not getting our monies worth from you! 

 

It's appalling and Comcast has to be one of the WORST businesses! 

Official Employee

Re: The Phone # is not correct ON CHAT SCREEN. You know that your Contact CHAT does NOT WORK

Hi katgirlchi, 

 

Sorry you feel this way. If you are still having issues or need assistance, I'd be more than happy to help you however I can. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

 


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