Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,122

members

1,621

online

28,721

topics

Top

Shopping Cart Remove Button

Problem Solver

Shopping Cart Remove Button

I was just looking around and comparing plans on the xfinity website and want to clear my cart but I can’t seem to do that.
Official Employee

Re: Shopping Cart Remove Button

Hi, jweaver0312 - When you select a plan, it should automatically redirect you to Manage My Plan page where you can add/remove add-ons. What happens when you choose a different plan/service if you already have something in your cart?  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Problem Solver

Re: Shopping Cart Remove Button

I was doing it while I wasn't signed in. So it brings me to the order service page, if i choose a different item, the item already in the cart gets replaced by the item i just picked.

Official Employee

Re: Shopping Cart Remove Button

@jweaver0312 - If you would like to compare different plans - click on Select to Compare. It won't let you have different plans in the cart because you technically cannot have Double Play and Triple Play on one account. If you would like to completely clear your cart - try to clear Cache and Cookies in your browser settings. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 593 views
  • 0 kudos
  • 2 in conversation