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Receiving verification code via texts not requested

New Poster

Receiving verification code via texts not requested

I am receiving texts daily at the same time each day from 266278.   The texts read "Here's your XFINITY verification code: {6-digit number}".   No one in my family is attempting to log in.   Are these legitimate texts, and if so, is someone trying to hack into my account?   Are they spoof texts that I can simply block?

Admin1

Re: Receiving verification code via texts not requested

Hi edge907 -- Those notifications would be coming from us. They are sent when you are attempting to reset your password. The notification would be sent for any of the user ID's listed on your account. You may want to get with each person with a user ID to confirm if any of them are making this attempt. 


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New Poster

Re: Receiving verification code via texts not requested

I am experiencing the same issue. I have now received 3 texts with a verification code and nobody on my network requested it. I’ve reached out and not heard back about this.
New Poster

Re: Receiving verification code via texts not requested

I’m experiencing the same thing with no explanation from them.
Official Employee

Re: Receiving verification code via texts not requested

Hi MF7. I can assist in researching your account for a reason why you are receiving these texts. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Problem Solver

Re: Receiving verification code via texts not requested


@edge907 wrote:

I am receiving texts daily at the same time each day from 266278.   The texts read "Here's your XFINITY verification code: {6-digit number}".   No one in my family is attempting to log in.   Are these legitimate texts, and if so, is someone trying to hack into my account?   Are they spoof texts that I can simply block?


My account has Two Factor Authentication enabled, so that every time someone tries to log in from a new device, a verification code is sent to my phone. Unless the code is entered at the prompt, the logon is denied. 

 

If you have 2FA enabled, then possibly your email info was compromised somehow. Change your password and see if the texts persist. 



<<<< "Sometimes the best way to learn something is by doing it wrong and looking at what you did." - Neil Gaiman >>>>
Official Employee

Re: Receiving verification code via texts not requested

^ This. 

 

Great idea, darkangelic.


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