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Re: Redirected to xfinity wifi on demand

New Poster

Re: Redirected to xfinity wifi on demand

Having the same issue. Opened ticket, and no solution. It seems Comcast / Xfinity has no clue. 

Why I am not impressed?!?

New Poster

Re: Redirected to xfinity wifi on demand

...anyone from Comcast?    Hello ??   Hello ???

Crickets....

Official Employee

Re: Redirected to xfinity wifi on demand

Hi, iurisilveira - Please do not send private messages to moderators without a request. It's a violation of our Forums Policy and Guidelines. We have a line of customers who are waiting for our assistance. I can investigate your issue if you send me your name, address, and a phone number in a private message. For future reference, if you have an issue or question, please open your own public thread and our team will assist you as soon as we can. Thank you. 


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Mark a Best Answer!solution Icon

Official Employee
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Re: Redirected to xfinity wifi on demand

New Poster

Re: Redirected to xfinity wifi on demand

Its happening to me as well. I cannot access my account and was unable to receive help when I attempted to call xfinity... I am a Comcast subscriber but before I subscribed I opened an xfinity wifi on demand account and apparently when I activated my services I was never issued another username and my existing online account was never updated or canceled. I was unable to cancel my login or create a new one as my existing phone number is already tied to my wifi on demand account and is associated with my current comcast subscription so I cannot use another phone number to create a new account login...

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