Problem with Shop/Upgrade

elrased · ‎01-07-2018

I noticed my bill jumped up this morning and went to see what options I had for service. I logged in and went to shop/upgrade and got a message that says "We're sorry, it looks like you'll need some help completing your order. Contact us at 1-877-680-7173."

I do not want to talk to someone on the phone because I do not need to be "sold" on services (phone, security, tv) that I don't want or need. I just want to see what my options are for Internet.

ComcastShane · ‎01-11-2018

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer! solution Icon

I am a Comcast Employee.
Please post so people with similar questions may benefit.

Was your question answered?
Mark a Best Answer! solution Icon

zangetsu88inc · ‎02-03-2018

This problem is still an issue! I would LOVE to be able to see my options to shop and upgrade written on my screen and HATE talking to people on the phone trying to sell me something I don't want. I WANT to see hard numbers and channels/speeds and services written on paper and not that worthless paper that comes with the box and the fact that there is NO way to filter what channels I do and don't receive.

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Problem with Shop/Upgrade