Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,937

members

869

online

29,071

topics

Top

My Ex Somehow Stole my Access to my Account

New Poster

My Ex Somehow Stole my Access to my Account

My ex moved out over two years ago and I have never had an issue with email or anything. Today I try to go in and pay my bill and I am no longer the preferred user and as a preferred secondary user I can't see account or billing info. I opened up a ticket with Xfinity but how could this happen? I had her removed from the account and and deleted all of the emails other then mine. Now my account number is different and the address on the account is her address and not mine. This is unbelievable. Hope someone can assist.

Official Employee

Re: My Ex Somehow Stole my Access to my Account

Hello robert_schlotz, I can assist you with gaining control of your account and making sure no on has access without your permission. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get this corrected right away. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 206 views
  • 0 kudos
  • 2 in conversation