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How to unlink old account/service address?

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How to unlink old account/service address?

I need to unlink an old service address from my online account. For some reason the old, closed account still shows up as the default account every time I login. Is there any way to delete/unlink it? Or at least make my current service address/account the default?

 

I have found several other threads on here from people who have a similar issue, however replying on those threads does not work, and it also will not allow me to private message any of the comcast folks who have responded to those questions, so hence I am starting a brand new thread. 

 

Official Employee

Re: How to unlink old account/service address?

Hi melhaagsma, I can assist unlinking your old account from your username.  Could you please send me a private message with your account information (name on account, address and account number) for both accounts?

 

Thank you


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Official Employee

Re: How to unlink old account/service address?

Hi melhaagsma, thank you for working with us via private message and glad I was unable to unlink your accounts.  If you have any questions or concerns in the future please let us know.

 

Thank you


Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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