Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,483

members

1,425

online

28,981

topics

Top

Every time I try to access my account, I get redirected to the wifi on demand page

New Poster

Every time I try to access my account, I get redirected to the wifi on demand page

So this is a really frustrating problem, every time I try to view my account details it automatically takes me to the Xfinity wifi page, and on top of that I was told that I wouldn't have to use the passes to use the hotspot when I signed up for service today, but it doesn't allow me to use the hotspot without one.(my home connection doesn't work, and I have to wait two days to get it serviced. I'm not complaining about that part as much.) It's just really inconvenient that I can't seem to use the service that I signed up for.

Official Employee

Re: Every time I try to access my account, I get redirected to the wifi on demand page

Hi Callmecobo, I have responded to your private message.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 487 views
  • 0 kudos
  • 2 in conversation