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Equipment upgrade page never loads

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Equipment upgrade page never loads

Recieved an email telling me that my model should be upgrade.

 

Went to the following link (sign in successfully, etc...)

https://customer.xfinity.com/#/equipmentupdate

 

I get the 3 dot loading image that spins indefinitely. The page never loads (I've left it open overnight before just to check).


Any work arounds on this or do I need to calling in/visiting a store to talk about a modem upgrade?

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