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Cannot send messages

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Regular Visitor

Cannot send messages

I am trying to contact a Comcast person on the forum, but when I click on the "Reply" button, nothing happens. Also, the send message goes to a blank screen! Why is the default option is for sending messages is disabled?! Can you please enable this feature for my account?

Accepted Solution

Re: Cannot send messages


beho86 wrote:

I am trying to contact a Comcast person on the forum, but when I click on the "Reply" button, nothing happens. Also, the send message goes to a blank screen! Why is the default option is for sending messages is disabled?! Can you please enable this feature for my account?


Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.

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Service Expert

Re: Cannot send messages


beho86 wrote:

I am trying to contact a Comcast person on the forum, but when I click on the "Reply" button, nothing happens. Also, the send message goes to a blank screen! Why is the default option is for sending messages is disabled?! Can you please enable this feature for my account?


Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: Cannot send messages

I didn't know that. Thanks for clarifying that to me.

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