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Cannot manage my account

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Cannot manage my account

Every time I try to manage my plan I get:

 

We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help.

 

I contacted 3 Comcast reps through chat, and one of them said that he refreshed my account and to try again in 24 hours. Well, I tried and still got the same error. The other 2 reps, couldn't help, they said that a ticket was submitted! I don't like that I cannot look at my plan and I have to contact someone to make any changes.

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