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Cannot manage my account - Same error since service got activated

New Poster

Cannot manage my account - Same error since service got activated

Hi, when I want to sign in to My Account to check my bill or do anything, I get this error:

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

 

What do I need to do to gain access to my bill, etc. ???

 

It has been this way since I signed up for service about 10 days ago.

Official Employee

Re: Cannot manage my account - Same error since service got activated

Hi MattAndAnna1, apologies you are not able to sign into your account but I can assist looking into this further for you. Could you please send me a private message with your account information (name on account, address, account number and username).

 

Thank you


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