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Cannot 'Manage my plan'?

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New Poster

Cannot 'Manage my plan'?

When I click manage my plan it says this:

 

     "We're sorry, it looks like you'll need some help completing your order.

 

     Please call us at 1-877-680-7173 and we can help."

 

I want to look at possibly upgrading my internet to gigabit internet. Why do I have to get on the phone with someone and explain everything? 

 

Accepted Solution

Re: Cannot 'Manage my plan'?

Hello cgeog. We're sorry you feel that way and we apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

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Official Employee

Re: Cannot 'Manage my plan'?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and  full service address. You can private message me by clicking my name and clicking private message.




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New Poster

Re: Cannot 'Manage my plan'?

I'm concerned that literally no one can manage their own plan without a phone call. When I hover over the link to "Manage Plan" it is for the url "https://www.xfinity.com/buy/plan/contact-us" meaning there is no error. There is no intention for me to be able to view plans on my own. It is a direct link to the contact number. Comcast/Xfinity is toxic and I am so unfortunate that they are the only service available to me. 

Official Employee

Re: Cannot 'Manage my plan'?

Hello cgeog. We're sorry you feel that way and we apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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Cable Expert
Moved:

Re: Cannot 'Manage my plan'?

This is a placeholder for a post that was moved to a secure location because it violates the forum guidelines.

Cable Expert

Re: Cannot 'Manage my plan'?

See: http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-manage-your-account-online-Get...




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New Poster

Re: Cannot 'Manage my plan'?

Is there an ETA for when this will be resolved?

 

I am interested in upgrading my plan but cannot see any plan information online. I'm in a support chat but the CSR is either unwilling or unable to give me a list of available upgrades and I am not interested in doing this by phone.