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Can't sign into My Account

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Regular Visitor

Can't sign into My Account

I keep getting the error "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time." I've had this message since everything was installed. 

Accepted Solution

Re: Can't sign into My Account

Hello j_adkins95. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

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Official Employee

Re: Can't sign into My Account

Hello j_adkins95. We apologize for the inconvenience. This is a known issue that affects certain customers. We are working to address this issue. I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Regular Visitor

Re: Can't sign into My Account

Hello Joe, I sent you a private message. I'm looking forward to your reply!

Official Employee

Re: Can't sign into My Account

Hi j_adkins95. I received and responded to your private message. Let's chat further via PM. Thanks. 


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Official Employee

Re: Can't sign into My Account

Glad we were able to remedy that for you! Thank you for being a valued customer and thank you for using the forums!


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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