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Can't send private message

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Regular Visitor

Can't send private message

I am attempting to send a private message for a billing question.  When I click on "Send Message", I'm taken to a Private Messages screen with no ability to create new or view old.  I have seen in searching others having this issue and something needing to be updated on the xfinity side to enable.  Can someone assist?

 

Thanks,

Mike

Accepted Solution

Re: Can't send private message

They don't want you to send the employees unsolicited private messages. See: http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834

 

Instead, start a new topic and you'll get a response asking for a PM. 

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Cable Expert

Re: Can't send private message

They don't want you to send the employees unsolicited private messages. See: http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834

 

Instead, start a new topic and you'll get a response asking for a PM. 




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Regular Visitor

Re: Can't send private message

Thank you.  I will do just that.

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