If you are still having issues, please send me a private message with your first and last name as it appears on your bill and the phone number or account number associated with your services and I can take a deeper look into this. If I don't reply right away, I will reach out when I get back in the office. My working hours are Sunday-Thursday's 2:30-11 PM MST.
To send a private message click on my name "ComcastChe", then click private message me.
FYI, if you just use an xfinitywifi hotspot and not in-home service, they'll force you to call a number, and then you won't get any help from that call either. So no point in asking for help here I guess, if that's your situation.
I signed up fo this service on June 25th I have not been happy with you web site I have tried on my I pad and 3 diffrent servers to get into my account and billing, all I get is a circle and 3 dots nothing happens after that. please help.