I've been trying to manage my plan online and keep getting the same message. The site only allows for shop/upgrades but prompts you to call in to make changes (lowering cost) on your existing plan. Again, this is a very shady business practice when your can't make a fair comparison to other plans online. I don't want to speak with an agent. All they do when you call is try to find some change options for you , up-sell or give you ridiculous suggestions so your don't downgrade your service. I can't trust the customer service department.. Comcast was overcharging me for 3 years for a returned box that was never removed from my bill. very poor customer service and a total hassle to resolve that issue. Without being able to see what's available how can I make a good decision. I just have to take the word for it over the phone??
I had exactly the same experience! It appears that many, many people have this same experience. The link doesn't function on purpose to get you to call so they can give you their sales pitch!
I urge everyone who has time to call Comcast, demand to speak to a supervisor, and MAKE them tell you that the link isn't functional. Make them send you an email with EVERY available plan and their associated costs, so that YOU can decide what plan you would like!
I asked myself the same question- why having a link there what doesn't work. Again, the lack of transparency on their business practices is just too obvious. They keep saying it will be fixed some day but I wouldn't hold my breath on that everything is set up so that you have to make a call to speak with them
Yup, same issue for me. I don't even know why the button exists. Even worse I can't even see my current service besides a generic "Internet Service" without any detail. I have to view my billing details to even see what my actual plan is.