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Re: BUYER BEWARE from long time customer

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Re: BUYER BEWARE from long time customer

can you please help me too.  when calling i have to repeat the same information over and over and over. i am never a nasty customer. this experience has taken me to levels of irritation, aggravation and bitterness that i did not know i was capable of possessing and again like this customer, it is not the actual problem, its been the lack of communication, the outright lies and the guesswork from your agents and supervisors. I am really appalled. Having worked in this industry for VERIZON COMMUNICATIONS, when porting began years ago, I know the process and the systems needed and DOS systems that can be utilized to make this happen.  Your agents simply need customer service training in the most expedient manner available, ie, dead air--common with all the agents, dialect is a huge communication deficit. failure to refer to notes on the account again common and having to repeat information given for the current call is just mind boggling. experienced directors, managers, team leads and training has to happen otherwise i can see xfinity mobile biting the dust and the position stockholders have will dissipate. Again this is a LAST DITCH EFFORT FOR RESOLUTION.

Accepted Solution

Re: BUYER BEWARE from long time customer

 

cherinj73, I understand the frustration surrounding having to repeat yourself over and over. Please send me a private message with your account number, full name and address. I'll take a look at any existing tickets and see where we are with them. 

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Official Employee

Re: BUYER BEWARE from long time customer

 

cherinj73, I understand the frustration surrounding having to repeat yourself over and over. Please send me a private message with your account number, full name and address. I'll take a look at any existing tickets and see where we are with them. 




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