Totally agree regarding their support. Ordered 7/30. Got email verification questions and submitted them the same day after chat says I couldn't call. Submitted them twice to make sure they got it. Tried to contact them since 7/31 every day. Call hold times were 5+ hours. Texting them doesn't work. Chat always had 50+ people waiting. DM Twitter received no response (just someone will check on it). Finally got an email from Tier 2 on Sunday 8/6 saying my order was cancelled because my verification answers were not adequate. Next time I need to remember my Xfinity anniversary date like it was my wedding anniversary date so I'll be able to answer those important "verification" questions. All they said was "sorry", if you want to reorder you can and "we appreciate you being a Comcast customer". Tier 2 person called today and was nice and listened to my rant, which is a problem higher ups need to be held accountable for. Now waiting for management to call me so I can hear what they have to say about their support and how they value customers.
4bande, thanks for posting on the forums. This doesn't sound like the best experience and I'd like to help. Were you able to reorder your devices?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee. Please post so people with similar questions may benefit.
Was your question answered? Mark it as a solution!