Comcast is focused on creating the best entertainment experiences across platforms and continuing to give XFINITY TV customers more choice in how, when and where they access their content. In keeping with these goals, Comcast will rebrand the XFINITY TV app and portal to the XFINITY Stream app and portal on February 28.
Customers who have the XFINITY TV app installed on their devices will notice the transition to XFINITY Stream through an app update. Portal users can access the new experience at xfinity.com/stream.
Frequently Asked Questions:
How is the XFINITY Stream app different from the XFINITY TV app? Isn't this just a rebrand of your existing app?
While the XFINITY Stream app will have many of the existing features and functionality of the XFINITY TV app, we've recently updated the backend infrastructure resulting in improved video quality and faster download speeds.
What features are changing from XFINITY TV app and portal to XFINITY Stream?
With XFINITY Stream, customers will continue to have all features available with the XFINITY TV app and portal today. The app allows customers to watch their entire TV line-up and On Demand catalog on phones, tablets and laptops in the home. When they're on-the-go, they can tune in to more than 200 live channels, access and program their DVR (X1 Cloud customers only) and watch more than 40,000 on demand titles.
How much does the XFINITY Stream app cost?
The XFINITY Stream app and web portal is available to all XFINITY TV customers at no additional cost.
Do all XFINITY TV customers have access to this app?
Yes, the XFINITY Stream app is available to all XFINITY TV customers, though customers whose subscription does not include XFINITY X1 DVR service will not have cloud DVR functionality. Note: XFINITY TV single play customers will be limited to TV Everywhere programming in and out of the home since in-home streaming requires an XFINITY gateway.
Does the XFINITY Stream app use data from my XFINITY Internet monthly data usage allowance?
When you are in your home connected to your in-home XFINITY network, content delivered to the XFINITY Stream app is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, and will not be counted towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming through the XFINITY Stream app, out of your home, that programming is delivered over an Internet or mobile connection and would count towards any usage thresholds that might apply.
Why are the content choices different in and out of the home?
While in the home, content is delivered as a cable service over Comcast's network, and includes the customer's full channel lineup and on demand choices. The ability to watch certain content outside the home is not always available due to contracts with programmers. However, over the past two years, we have gone from 50 live TV channels being available over the Internet to more than 200, and we continue to try to expand that offering.
In 2015, you announced a product called Stream TV that enables access to select channels on devices in the home. Is this the same thing?
No. Stream TV is a standalone product offering currently available in Boston and Chicago. We plan to deploy it nationally soon. Note: When available across the footprint, (old) Stream TV customers will access their service through the new XFINITY Stream app.
Does this mean the old Stream TV is going away?
No, we still believe there is a demand for this product for customers who do not currently have cable service, may not have a television and who consume most of their content on a laptop, tablet or mobile device and prefer to get their video without a TV box.
Version 4.0.2 of the XFINITY Stream app is now available for Apple devices. Enhancements in this release include the following fixes:
Title locks are now properly enforced for TV series when playing a linear channel.
Occasional Picture in Picture going blank when playing linear channels is now fixed.
Tuning from a channel cell or listing from the grid that occasionally did nothing is now fixed.
We’re excited to announce we released XFINITY Stream v4.3.0 for iOS 6/12, and Android and Web 6/13!
We heard you loud and clear: You want a way to get back to your favorite shows quickly without having to search. Now you can, with the new Favorites section. If you have an X1 set-top box and have favorited shows, movies and sports teams there, you’ll see those on your iOS and Android devices, and www.xfinity.com/stream. To add favorites, visit the Info screen for any show or team and tap Add to Favorites. Visit https://www.xfinity.com/support/xfinity-apps/xfinity-stream-favorites for more info!
In addition, on iOS:
We finally managed to kill one of our top crashes -- deleting a recording from the Just Recorded row on For You -> BOOM -- as well as a few others in that same area.
For MLB Extra Innings subscribers, if the game you want to see is blacked out, we now give you the option of checking for a local listing when you get the blackout message.
In addition, on Web:
Added direct tuning to the video stream from Recent Channels, on the For You page
Added Adobe Audience Manager support
Improvements to Best Option to Watch
In a recent release, we made some changes to the way we organize genre-specific live and On Demand content. Changes you may have noticed in the app include:
The On Demand section is now labeled Browse. Don’t worry, all your favorite On Demand content still lives in this section. The only change is that we have added Live TV here as well. So, for example, if you’re looking for Kids shows, the Kids section under Browse is now your one-stop-shop for both On Demand and Live options.
The Kids, Sports and Movies menus have disappeared from the Live TV section. Don’t worry, On Now and Upcoming programs on Live TV can now be found in the Browse sections for Kids, Sports and Movies.
So why the change?
We discovered through research and user feedback that we’ve unintentionally created silos for genre-specific content (like Kids, Movies and Sports). Typically when our users are looking for genre specific content, its more about the genre (“I’m looking for something my kids can watch”) than it is about whether the content is Live or On Demand. In our old design, we were forcing users to choose, or to visit one page to see Live and then another page to see On Demand.
This update is all about breaking down these silos of content for our users. Now, if you are looking for Kids (or Sports, Movies, News or Latino) content, you need only visit one place: the Kids menu in the Browse section.
In place of the old Live TV genre guides, we’ve created more discoverable paths to other popular guide views – Favorite Channels and TV Go Channels. Users sometimes struggle to find our TV Go channels in particular (those are the ones that can be watched when out of home – you can also use the Filter in All Listings labeled “Available Out of Home” to see these channels). We hope this update helps users more easily discover this content as well.
Join the discussion here: http://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV/td-p/2874439
We recently modified the login experience across our Xfinity mobile applications. As a result of this, several people have encountered a problem when attempting to launch the Xfinity Home mobile application. At this time, we only allow a single user account to use the Xfinity Home mobile and web applications. This means that if you attempt to login to Xfinity Home with user-id-1, but user-id-2 is tied to your Xfinity Home account, you will be unable to launch and login to the Xfinity Home app. We are working on changing this behavior to support additional user accounts soon. Meanwhile, you will need to continue using the single user ID associated with your Xfinity Home account. You will see a screen like the one shown below when you launch the Xfinity Home app. If the user ID specified is NOT the appropriate one, you will need to tap the link, "Sign in as someone else" below the Sign In button. Then you will be able specify a new user ID and password.
As of Tuesday, April 12, 2017, all XFINITY X1 Remote app users received an email notifying them that the app will no longer be available in the coming weeks and advising them to download and use the XFINITY TV Remote app, which offers all of the same features and functionality as the X1 Remote app.
Please note that the X1 Remote app was removed from the App Store and Google Play on March 29.
Frequently Asked Questions:
Why are you retiring the XFINITY X1 Remote app?
Comcast is working to consolidate its apps and create a more seamless customer experience. For years, the XFINITY X1 Remote app allowed customers to use their mobile device to control their TVs like never before, including simple voice commands to find something to watch easily, and navigate the guide. The XFINITY TV Remote app now supports voice remote functionality for XFINITY X1 customers only, and allows customers the same features and functionality as the XFINITY X1 Remote app. With the XFINITY TV Remote app, customers can change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home.
Now that the XFINITY TV Remote app has been updated to include the Voice Remote functionality for X1 customers, we can now retire the XFINITY X1 Remote app.
I don't have XFINITY X1 service, can I use the XFINITY TV Remote app?
Yes. Non-X1 customers with an eligible box can use the app on a smartphone or tablet as a remote control. Change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home. Please note that voice control with the XFINITY TV Remote app only works on X1 TV boxes, excluding RNG150 devices.
When can I get the XFINITY TV Remote app?
You can download the XFINITY TV Remote app today from the App Store or Google Play. Please see these instructions for download and setup.
Can I keep using the XFINITY X1 Remote app?
The XFINITY X1 Remote app will be retired and unsupported in the near future, and you'll need to switch to the XFINITY TV Remote app, which offers the same features and functionality with an updated user interface.
We do understand that many customers are already comfortable with the XFINITY X1 Remote app, but we're confident that you'll grow to love the XFINITY TV Remote app even more. Go ahead, delete the XFINITY X1 Remote app, and make the switch to the XFINITY TV Remote app now.
Can I change channels on my TV from the XFINITY TV Remote app?
Yes, you can change the channel with the XFINITY TV Remote app in the same way you do with the XFINITY X1 Remote app. Please download it from the App Store or Google Play to quickly and easily find and tune your TV to the shows you love.
What are the system requirements for voice functionality on the XFINITY TV Remote app?
X1 voice remote functionality requires iOS 10 on Apple devices, and Jellybean on Android device. For details, see this overview of the app.
What are the eligibility requirements for the XFINITY TV Remote app? For details, see this overview of the app.
For additional information about the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/setting-up-the-cable-tv-app/
Setting up the XFINITY TV Remote App
Download the XFINITY TV Remote app from the iTunes app store to your iPad, iPhone or iPod touch. For Android, download from Google Play.
Select the XFINITY TV Remote app on your device.
Once logged in, you’ll be provided with your list of eligible TV boxes.
Be sure that your TV box and TV are both turned on. When your eligible TV boxes are displayed on the app, a message will be sent to your TV box to match the name listed on the XFINITY TV Remote app.
Tap on each TV box to enter a name that you’ll be able to remember in the future for controlling your TVs.
If you have more than one eligible TV box, go through the same process for each TV box in your home.
After naming your TV boxes, click Continue.
Select Finish. You’re now ready to use the XFINITY TV Remote app!
If you have an eligible DVR on your account, DVR Manager will also be activated so that you can schedule recordings from your device.
For troubleshooting and helpful tips when using the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/top-tips-for-cable-tv-app/
Learn how to use the XFINITY Home app for mobile devices to stay connected and control your XFINITY Home - Secure system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have XFINITY Home - Secure? Learn about the XFINITY Home app for mobile devices for XFINITY Home - Automation or XFINITY Internet. What You'll Need
XFINITY Home - Secure
Access to the XFINITY Home app for mobile devices
What You Can Do in the XFINITY Home App for Mobile Devices
See an Overview of Your System
Arm/Disarm Your System
Manage Your Lights and Appliances
Change Your Thermostats Settings
Manage Your Zones and Sensors
Manage Your Cameras
Manage Your Rules
Manage Your Scenes
View Your System Activity
Check Your System Alerts
Sign Out of the App
See an Overview of Your System
Sign in to the XFINITY Home app for mobile devices. On Android devices, the top area of the Overview screen will show the armed status of your system and icons for navigating the app. Apple users will see the navigation icons at the bottom of the screen.
Activity icon (clock) - View your system activity.
Automation icon (two dots under an arrow) - View, add and manage rules.
More icon (three vertical dots)
Change app settings and see information about the app.
Add a Works with XFINITY Home device to your system
Sign out of the app.
When you have system alerts, an Alerts icon (a triangle around an exclamation point) also appears in the top bar (on both Android and Apple devices). Tap the icon to view the alerts. Scroll down the Overview screen to see live video from your Camera, current information about your devices and recent system activity. Back to Top
Manage Your Zones and Sensors
Scroll down the Overview screen and tap Zones & Sensors to view all of your Sensors, including Motion Sensors, Door/Window Sensors and Water Detectors. The Security Sensors screen shows you the status of each Sensor, such as whether a door or window is open or closed. If there are any problems associated with a Sensor, you'll see an alert under it. Tap the Sensor name to see details for that Sensor. On the Device Settings screen, you can turn the Sensor on or off. If you turn off a Sensor, it won't trigger an alarm and no rules you have set up for the Sensor will run. Back to Top
Manage Your Cameras
Thumbnail images from your Cameras are displayed at the top of the Overview screen.
Swipe left on the current Camera image to view other Cameras in your system.
Tap a Camera image to manage the Camera.
The Camera screen shows a live view from the Camera. If you don't have 24/7 Video Recording, you can tap Record Video to record a video, or tap Take Picture to take a picture. Don't See These Options? If you see a list of motion events under the Camera image, then 24/7 Video Recording is active for the Camera. Get details on using the app to manage 24/7 Cameras.
Tap View Saved in Activity to view your saved videos and pictures.
On the Activity screen, tap All Activity to open the filter menu, then tap Cameras.
Saved pictures and videos are organized by date and time, with the most recent picture or video at the top. Tap a picture to see a larger image or tap a video to view a recording.
On the picture/video screen:
Tap the download icon (down arrow) to download the picture/video to your mobile device. Note: Videos and pictures are only saved in your account for 30 days. If you want to keep them longer, download them!
Tap the share icon to share the picture/video with other people via text messaging or another app.
Tap the trash icon to delete the picture/video.
Did You Know? You can also manage your saved pictures and videos in your Subscriber Portal and in the XFINITY Home app for XFINITY X1. Back to Top
Manage Your Rules
Rules help you to manage your system, saving you time and effort. They are incredibly flexible, customized commands that you use to automate your system, telling it what to do, at what times, on what days, and in response to what events. On the Overview screen, tap the Automation icon to see the rules that you've created for your system. Learn more about rules: what they are, what they can do for you, examples and more! Back to Top
Manage Your Scenes
Scenes let you control multiple devices with a single command. You can use scenes to organize tasks by time of day, such as Good Morning; by activity, such as Leaving; or however you choose! On the Overview screen, tap the Automation icon to see the scenes that you've created for your system. To learn more about scenes, what they are, and what they can do for you, read about Managing Scenes. Back to Top
Check Your System Alerts
On the Overview screen, tap the Alerts icon to view your system alerts. The red circle on top of the icon indicates the current number of active system alerts. Try to resolve an alert as soon as possible. If you need more help, see the XFINITY Home Help & Support site for troubleshooting information or call 1-800-XFINITY. Sign Out of the App
On the Overview screen:
If you're using an Android device, tap the More icon (three vertical dots) at the top of the screen, then tap Sign Out.
If you're using an Apple device, tap the More icon at the bottom of the screen, then tap Sign Out.
Did You Know? You can sign out of all your XFINITY apps at https://login.comcast.net/logout.
If you sign in to My Account or an XFINITY app using a device or browser that you haven’t used to access your account before, an email will be sent to the preferred email address on your account.
The email notification will provide the details of the sign-in, including where and when the sign-in occurred. In the event that you did not attempt to sign in and you receive this message, please follow the link provided to change your password and ensure your account is secure.
**Note**: If you are browsing in incognito mode or clearing cookies, you will receive additional notifications regarding a new sign-in.
Mobile thermostat scheduling was released with version 8.8 of the XFINITY Home app for Android devices and version 8.10 of the XFINITY Home app for Apple devices.
Customers who have an RTC CT30S or Centralite Azela thermostat, or the new Zen Thermostat, can now access mobile scheduling through the Thermostat section of the XFINITY Home app. This feature allows customers to set the times and temperatures for their thermostat schedule so that the thermostat will automatically control their home's heating and cooling to help manage energy costs while staying comfortable.
**NOTE**: Please note that Works with XFINITY Home thermostats, such as Nest, do not support this feature, but you can create Nest schedules on the Nest itself or in the Nest web or app.
Adding or Changing a Thermostat Schedule
Follow these steps to add or change a Thermostat schedule from the Thermostat screen:
1. Sign in to the XFINITY Home app for mobile devices.
2. On the Overview screen, tap the Thermostat that you want to manage.
3. On the Thermostat screen, tap Create Schedule.
If changing an existing schedule, tap Schedule, then skip to step 6
4. On the Create Schedule screen, tap Next.
5. Select the HVAC system that the Thermostat controls, then tap Next.
6. On the Schedule screen:
The Thermostat you're working with is shown at the top (in this example, Living Room).
The selected mode is highlighted at the top (in this example, Heating). If this Thermostat controls only one system (heating or cooling), you'll see only one mode.
The selected day within the schedule is underlined above the time/temperature chart (in this example, Monday).
The time/temperature chart at the bottom shows the start time and setpoint (preferred temperature) for each period in the selected day.
7. To view the settings for a different day, tap the day's abbreviation above the time/temperature chart. Swipe left to see later days in the week; swipe right to return to earlier days. 8. If you're happy with the start times shown, leave them as is and skip to step 11. Otherwise, tap the time you want to change and select the new time. Each time period must be at least one hour long. For example, if Wake time is 6:00 AM, Leave time must be 7:00 AM or later.
9. To copy the new time to other days, select the check boxes next to the appropriate days, then click Apply.
Careful! Changes are saved immediately and can't be undone.
10. Repeat steps 8-9 until you're happy with the start times shown on the Schedule screen. 11. If you're happy with the setpoints shown, leave them as is and skip to step 14. Otherwise, tap the setpoint you want to change, then select the new setpoint temperature.
12. To copy the new setpoint to other days, select the check boxes next to the appropriate days, then click Apply.
Careful! Changes are saved immediately and can't be undone.
13. Repeat steps 11-12 until you're happy with the setpoints shown on the Schedule screen. 14. When you're done with one mode, tap Cooling or Heating to switch to the schedule for the other mode. In this example, we're looking at the Heating schedule, so you'd tap Cooling. 15. Review and customize the cooling schedule in the same way you did for the heating schedule (starting at step 6). 16. When you're done with both schedules, tap Submit Schedule.
If you're having issues with your Internet being slow, or you simply need to remember your WiFi password, the XFINITY My Account app for iOS and Android is equipped to help you out with those simple tasks. No longer will you need to crawl under a desk or around the inside of a closet to read unplug your modem or read a label with your password!
To see your WiFi network name and password
Simply open the My Account app and log in with your XFINITY username and password. Tap Internet at the bottom of the home screen, then tap Show WiFi settings.
Share Your WiFi Information
The XFINITY My Account app allows you to share your WiFi network name and password via text message to help family, friends and guests easily access your in-home WiFi network. Log in with your XFINITY username and password, tap Internet, Show WiFi settings and Share.
There's more information on what the My Account app can do with your WiFi at http://customer.xfinity.com/help-and-support/internet/find-share-wifi-name/.
Reboot your wireless gateway
If you have an XFINITY wireless gateway, rather than unplugging and plugging it back in to reboot, you can restart your wireless gateway remotely using the XFINITY My Account app.
1) Sign in using your XFINITY username and tap Internet at the bottom of the home screen. 2) Tap Restart device on the XFINITY Internet screen and tap it again to initiate the restart process for your wireless gateway.
More information on restarting your modem with the My Account app can be found at http://customer.xfinity.com/help-and-support/cable-tv/troubleshooting-your-cable-modem/.
If you don't already have it on your phone, download the XFINITY My Account app for iOS and Android today to get service alerts, pay your bill and more!